The first charm went missing in the post, had no correspondence saying the item had been posted, contacted them via e-mail twice and once by phone, eventually got a reply from Sadie, after my...
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Swag Jeweller
Burrells
12 years ago
Please accept our sincere apologies for the disappointment and subsequent inconvenience of having to contact us, when your parcel failed to arrive. I'm glad you have received your replacement, finally your daughter has her present.
Apologies again :)
Online Sales Manager
Impressed with fast delivery & packaging. Only suggestion wld be to ask if you wanted the product gift wrapped
Swag Jeweller
Burrells
12 years ago
Many thanks for your feedback, it is always very welcome.
I will pass it on to our website design team, who can look at adding it as an option, rather than an automatic part of the process.
I hope you can appreciate it is easier to gift wrap everything before dispatch and for the customer to remove if not required, than to inquire on each order received.
Many thanks
Online Sales Manager
Date of purchase: 27/04/2014
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Trusted Customer
Feefo Verified
12 years ago
The service was brilliant and free delivery made it am even better experience.
Product reviews
Date of purchase: 02/05/2014
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Trusted Customer
Feefo Verified
12 years ago
Reliably good products
Product reviews
Date of purchase: 02/05/2014
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Trusted Customer
Feefo Verified
12 years ago
Arrived quickly and in perfect condition
Product reviews
Date of purchase: 01/05/2014
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Trusted Customer
Feefo Verified
12 years ago
Excellent customer services, charm arrived next day would use again.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.