On this occasion I felt the service was poor. For whatever reason I couldn't dor an online order so I had to phone. The next day when I received my order confirmation I had been charged the full...
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Swag Jeweller
Burrells
12 years ago
Good morning Denise
Firstly please accept my apologies if you felt my service was unhelpful, this was never my intention.
I think the reason you were experiencing difficulty placing the order online is due to the discount issue, which i experienced when placing the order for you.
I did contact you immediately regarding the issue and confirming the discount refund (see below)
4 Jul 2014 16:57:51| Credit memo #100001645 comment added | Customer Notified
Refund owing as discount didn't apply when order was processed.
Again apologies for any concern you may have been caused.
Kind regards
Sadie
Online Sales Manager
Product reviews
Date of purchase: 02/07/2014
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Trusted Customer
Feefo Verified
12 years ago
Very fast delivery,great bracelet!
Product reviews
Date of purchase: 01/07/2014
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Trusted Customer
Feefo Verified
12 years ago
Fabulous correspondence throughout and lovely products. Thank you!!! A pleasure doing business. Xxxx
Product reviews
Date of purchase: 01/07/2014
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Trusted Customer
Feefo Verified
12 years ago
Quick delivery and excellent service, very happy with purchases!
Product reviews
Date of purchase: 01/07/2014
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Trusted Customer
Feefo Verified
12 years ago
Great costumer service
Product reviews
Date of purchase: 30/06/2014
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Trusted Customer
Feefo Verified
12 years ago
Prompt Delivery & excellent service as always. Thank you
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