Even tho the ring was in the sale I thought it should of still been in a box instead if tissue paper and paper card as it was a gift and didn’t look very good
Received my Longines watch reasonably quickly but I was disappointed to find the presentation box badly damaged. I immediately emailed customer services and they replied within the hour offering to...
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Date of purchase: 11/01/2021
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Mrs Geraldine Fletcher
Feefo Verified
5 years ago
What Mrs Geraldine Fletcher said about Burrells:
Easy to navigate web site. Good communication. Products lovely and a decent price, will buy from them again.
Product reviews
Date of purchase: 21/12/2020
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Gillian Lucas
Feefo Verified
5 years ago
What Gillian Lucas said about Burrells:
I was very pleased with the charm i ordered and it came very quickly. This was an 18th birthday present for our granddaughter. Thank you.
Excellent customer service quick response to emails and delivery but disappointed when product arrived it was just in a plastic bag and the gift bag inside was all damaged..
Sarah
Burrells
5 years ago
Thankyou for your positive feedback regarding the customer service side of our business. We are very sorry that the packaging, we will look into how this happened, we always try to present our stock in the official packaging.
Please let us know if we can send you some packaging to keep your items safe.
Regards
Burrells Customer Service
Thankyou for your feedback, we are pleased to hear we were able to get your order to you quickly. We hope the recipient of your gift will continue to enjoy wearing their gift.
Regards
Burrells Customer Service
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.