Burrells Reviews

Good afternoon Christine Firstly apologies as your feedback has been overlooked. I'm very sorry you were disappointed with the way your order was received. We don't send gift bags out as standard but are happy to do so if this is requested. I'm very sorry to hear your items were tarnished, i'm not sure how this could have happened, as orders are checked and double checked but i will address this point with the allocated sending location. As a token of goodwill i have refunded 10% against your order, apologies once again. Kind regards Sadie Online Sales Manager

Please accept our sincere apologies for the delay on your subsequent order, this being due to the bank declining the original transaction. I understand from my colleague your order was sent to you overnight as a goodwill gesture as explained to you when you called. Kind regards Online Sales Manager