The service from swag jewellers was excellent and very quick delivery .Although I had to return my item swag jewellers emailed me straight away to say they had received it .
Trusted Customer
11 years ago
Thank you to swag jewellers for offering to refund my postage which is most appreciated.
Product reviews
Swag Jeweller
Burrells
11 years ago
Good afternoon Mrs Hickling
Many thanks for your feedback.
I'm very sorry you were disappointed with your purchase, we would have been happy to exchange this item for you, however i can see you requested a refund.
I appreciate the cost of P&P was a bugbear and as such i shall refund you the cost of 'Signed for' postage £3.00 as is our requested return method, as detailed on our return form.
I cannot electronically refund this amount as you have had a full refund and i can't refund further, therefore i will arrange a cheque to be raised and sent to you asap.
Kind regards
Sadie
Online Sales Manager
Trusted Customer
11 years ago
I've updated my response on the ring given the excellent customer services .
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