Burrells Reviews

Good morning Teresa Many thanks for your email. I'm sorry the item wasn't posted through your letterbox, i'm unsure why this wasn't possible. Our postage structure is based on the value of the order as we offer free postage to our customers it wouldn't be cost effective to track all parcels vs the few that go missing. Having said that if a parcel does go missing we will resend and rely on our customers honesty in this matter. Thank you for taking the time to pass on your feedback. Kind regards Sadie Online Sales Manager

Good afternoon Emma I can see your order placed 1st December was invoiced and shipped on the 2nd (you would have received 3 notifications to your email address; order confirmation, invoice and shipping advice). The only reason for not receiving the above is if an incorrect email address was entered at point of order. For future reference, we aim to ship same/next working day so i would advise a call to our office if your parcel fails to arrive within a reasonable time frame. I will arrange for your order to be shipped overnight tonight, to be with you tomorrow before 1pm and would kindly request if the original parcel sent first class (no tracking available) is returned to us if/when it arrives and any P&P costs will be refunded to you. Please accept our sincere apologies for any disappointment or inconvenience caused. Kind regards Sadie Online Sales Manager