prompt service. Goods received in perfect condition.
Product reviews
Date of purchase: 22/01/2021
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Trusted Customer
Feefo Verified
5 years ago
Excellent service from ordering to delivery
Date of purchase: 31/12/2020
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Trusted Customer
Feefo Verified
5 years ago
Item was delivered in good time however was wrong item. I had to pay postage for the item and when refunded was only refunded for item not initial postage so I am £8 out of pocket with nothing to...
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Product reviews
Date of purchase: 17/01/2021
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Trusted Customer
Feefo Verified
5 years ago
Order was received quickly, unfortunately had to return an item due to being too small, return was easy and received full refund for the item returned.
Advertised product that website said was in stock, when I ordered stock reduced in real time, after my the order was placed, to zero, they then came back next day and said not in stock.
Sarah
Burrells
5 years ago
Good Morning,
We are so sorry for the inconvenience and disappointment caused in this matter.
Unfortunately our website sold an item which we didn't have in stock.
We work very hard to keep our website as up to date as possible, and we look into each case on an individual basis.
Please accept our apologies.
Regards
Sarah
Burrells Customer Service Manager
Sale went through fine in the evening. Realised the next morning that my wife already had this item and so I requested a refund and this was promptly actioned and the sale cancelled.
Burrells have by far a better service than Pandora site. I will buy from now on all my Pandora items in Burrells! Besides they have also better prices in many items. Thank you so much.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.