Luxury Independent Jeweller & Award-Winning Watch Retailer Est in 1974. #bemoreburrells
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ratings over the past year
Burrells is no longer an active Feefo customer
Displaying all 6,587 reviews
Trusted Customer
Feefo Verified
5 years ago
Easy to order, came on time, and with a gift box
Sarah
Burrells
5 years ago
Thankyou for your positive feedback, we are pleased to hear we were able to get your order to you quickly. We hope you are happy with your Pandora Harry Potter selection.
Regards
Burrells Customer Service Team
My watch was exactly as described but even more lovely than expected. I haven’t taken it off since I received it. The delivery was quick I recommend Burrells thanks a very professional service. The...
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Sarah
Burrells
5 years ago
Thankyou for your lovely feedback, we are so pleased you were happy with the service we provided. We are sorry we didn't offer adjustment, this is something we would have been very happy to accommodate. We hope you will continue to enjoy wearing your watch.
Regards
Burrells Customer Service Team
Product reviews
Date of purchase: 26/01/2021
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Trusted Customer
Feefo Verified
5 years ago
Poor service,waited for delivery only to be told over a week later no stock
Sarah
Burrells
5 years ago
Good Evening,
Please accept our apologies for the service received on this occasion, unfortunately with all of our stores closed it has been difficult to access some of our stock quickly or update customers on missing items.
We are very sorry for the delay in letting you know, and we hope we can welcome you back in the future.
Regards
Sarah
Burrells Customer Service Manager
Bit sceptical to order at first as I had never heard of this company before, but service was quick. I used the 1st class post.
Sarah
Burrells
5 years ago
Thankyou for your feedback, we are so pleased you took a chance with us and had a positive experience.
We hope you are were pleased with your Pandora item and we look forward to welcoming you back in the future.
Regards
Burrells Customer Service Team
Always excellent service love shopping at burrells. Always straight forward from start to finish
Sarah
Burrells
5 years ago
Thankyou for your lovely feedback, we are so pleased to welcome customers back to Burrells and provide consistently good service. We hope you will continue to enjoy wearing your Pandora bracelet.
Regards
Burrells Customer Service Team
Product reviews
Date of purchase: 26/01/2021
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Trusted Customer
Feefo Verified
5 years ago
Their aftersales customer service could be better.
Sarah
Burrells
5 years ago
Thankyou for your feedback, we are so pleased you were happy with your watch purchase, we hope you continue to enjoy wearing it.
We would be interested to see how we could improve our after care service, we are very sorry to hear you were disappointed in this area.
Regards
Burrells Customer Service
I would definitely buy from Burrells again! Very good service all round!
Sarah
Burrells
5 years ago
Thankyou for your positive feedback, we are so pleased we provided a good service and we hope you were happy with your Pandora charm purchase.
Regards
Burrells Customer Service Team
Everything was spot price and delivery so I recommend burrells to my daughter and friends would definitely buy again
Sarah
Burrells
5 years ago
Thankyou for your lovely feedback, we are pleased we provided a positive experience and we thank you for recommending it to friends and family. We hope you were very happy with your Pandora purchase.
Regards
Burrells Customer Service Team
Product reviews
Date of purchase: 03/01/2021
0
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Trusted Customer
Feefo Verified
5 years ago
Need better awareness of their product/stock availability and better communication with customer.
Sarah
Burrells
5 years ago
Good Evening,
We are s sorry we were unable to fulfill your order in full, unfortunately due to all of our stores being closed it has been difficult at times to access all of our stock. We hope you were happy with the Angel charm we did send you and we hope we will be able to welcome you back in the future.
Regards
Sarah Burrells Customer Service Manager
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.