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Burrells Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

5 years ago

Tudor glamour double date

Advertised watch as new got watch went home to find it's scratched .Then told it's ex display .After discount decided to keep watch 3 months later still waiting for paperwork and outer box absolute...

Sarah

Burrells

5 years ago

Good Evening, We are very sorry the fact the watch was ex display was not communicated to you in your Sale aftercare. This was reflected in the price and we should have contacted you with any damage to the watch before sending. With regards to the paperwork and outer box, I am going to look into where the sending store are with getting these items out to you. Please accept our apologies and I will be in touch as soon as I have spoken to the Store Manager tomorrow. Regards Sarah Burrells Customer Service Manager

Product reviews

Date of purchase: 09/12/2020

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MC

Miss A Cresswell

Feefo Verified

5 years ago

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What Miss A Cresswell said about Burrells:

Wont use again

Service was awful. They sent me a Pandora charm that was covered in scratches. So I returned it. I got a refund but no postage refund ! EVEN THOUGH IT WAS FAULTY. No reply to my email

Sarah

Burrells

5 years ago

Good Evening, I am so sorry the charm sent to you wasn't in better condition. With regards to return postage, we do offer free returns on Pandora orders, as stated in our Returns Policy. We would have been happy to cover the return postage, so I am very sorry this was not communicated to you. Regards Sarah Burrells Customer Service Manager

Product reviews

Date of purchase: 27/01/2021

0

Trusted Customer

Feefo Verified

5 years ago

Can not fault.

Lovely bracelet, good price and packaged well, very quickly delivered great service. Will use again.

Sarah

Burrells

5 years ago

Thankyou for your feedback, we are so pleased you had such a positive experience. We hope you will enjoy wearing your Pandora bracelet and we look forward to welcoming you back in the future. Regards Burrells Customer Service Team

Product reviews

Date of purchase: 27/01/2021

0

Trusted Customer

Feefo Verified

5 years ago

Reported a faulty catch on both earrings but had no reply.

Reply to email sent asking for a repair of catch or replacement. My email was ignored

Sarah

Burrells

5 years ago

Good Evening, I am so sorry to hear that your earrings were sent faulty. We should have double checked this before sending. With regards to your email, I am going to look into this for you and I will email regarding what we can do about repairing or replacing the earrings for you as soon as possible. Regards Sarah Burrells Customer Service Manager

Product reviews

Date of purchase: 27/01/2021

0

CU

Customer

Feefo Verified

Brighton

5 years ago

What Customer said about Burrells:

Personal communication nice touch

Customer service and attention to detail on point . Website east to use and navigate Lovely personal touch by calling to advise that the item was being shipped and would I like any links removing ....

Sarah

Burrells

5 years ago

Thankyou for your positive feedback, we are pleased to hear we were able to speak to you before we sent the item out to you. As a small family business we love to speak to our customers, especially in such strange times where we are not able to welcome customers to store. We hope you will be very happy with your Tag watch. Regards Burrells Customer Service Team

Date of purchase: 27/01/2021

0

AG

Alan Griffiths

Feefo Verified

5 years ago

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What Alan Griffiths said about Burrells:

Excellent customer service

Watch is fantastic and staff really friendly!

Sarah

Burrells

5 years ago

Thankyou for your lovely feedback, we are so pleased you had a positive experience with Burrells. We hope you will enjoy wearing your Bremont watch. Regards Burrells Customer Service Team

Product reviews

Date of purchase: 05/01/2021

0

CW

clifford Wheeler

Feefo Verified

5 years ago

What clifford Wheeler said about Burrells:

I bought a Bremont watch as a sale item. It was very straightforward and surprisingly it was delivered in a few days. Very happy with the purchase.

Sarah

Burrells

5 years ago

Thankyou for your positive feedback, we hope you are pleased with your watch and will enjoy wearing it. Regards Burrells Customer Service Team

Date of purchase: 05/01/2021

0

Trusted Customer

Feefo Verified

5 years ago

Very good service

The service was fast and reliable Yes I would recommend to a friend and I will order from them again

Sarah

Burrells

5 years ago

Thankyou for your feedback, we are pleased you had a positive experience with Burrells. We hope you will enjoy wearing your Pandora earrings and we hope to welcome you back in the future. Regards Burrells Customer Service Team

Product reviews

Date of purchase: 05/01/2021

0

JA

James Abbott

Feefo Verified

5 years ago

What James Abbott said about Burrells:

Great service

I needed to change the order and this was done effortlessly

Sarah

Burrells

5 years ago

Thankyou for your feedback, we are pleased to hear we were able to help with the amendments to your order. We hope you were happy with your Pandora selection. Regards Burrells Customer Service Team

Date of purchase: 04/01/2021

0

Trusted Customer

Feefo Verified

5 years ago

They dealt with my order very quickly, communicated well with me and delivered promptly. My daughter was very pleased.

Sarah

Burrells

5 years ago

Thankyou for your feedback, we are so pleased to hear you had a positive experience shopping with Burrells. We hope your daughter will continue to enjoy wearing her Pandora charm. Regards Burrells Customer Service Team

Product reviews

Date of purchase: 05/01/2021

0

Burrells Reviews

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