Excellent service! Found a discontinued Pandora charm that my mother had lost and wanted to replace, amazing service and price.
Sarah
Burrells
5 years ago
Thankyou for your positive feedback, we are pleased we were able to help you replace your Mother's charm and we hope she will enjoy wearing it.
Regards
Burrells Customer Service
Terrible stock control and terrible customer service... half the things ordered turn out to be unavailable. One whole order was cancelled because a few of the items were unavailable. Strongly suggest...
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Sarah
Burrells
5 years ago
Good Morning,
I am very sorry for your disappointment when shopping with Burrells.
Looking at your order I can see that we had to cancel it as we were unable to get in touch with you for quite some time. It is our policy to cancel and fully refund if we are unable to communicate with the customer regarding their order.
We do apologise for any inconvenience or disappointment caused, I can see that you went on to reorder a couple of times and I hope that those occasions provided a more preferable experience.
Regards
Sarah
Burrells Distribution Manager
I had absolutely no problem with my purchase. Delivery was fast and goods arrived in tip top condition. Very impressed overall. Would highly recommend
Sarah
Burrells
5 years ago
Thankyou for your feedback, we are so pleased to hear your shopping experience with Burrells was positive. We hope you will enjoy wearing your Links of London bracelet.
Regards
Burrells Customer Service Team
I have ordered Pandora items from this company a few times now and will continue to do so. Excellent service from ordering to delivery, they also use Klarna for payment which is also a plus.
Sarah
Burrells
5 years ago
Thankyou for your feedback, we are so pleased to hear you found shopping with Burrells a positive experience and we hope we can welcome you back in the future.
Regards
Burrells Customer Service Team
Delivery came when they said and my daughter was pleased with it.
Sarah
Burrells
5 years ago
Thankyou for your positive feedback, we are pleased to hear your daughter liked her gift and we hope she will enjoy wearing her charm.
Regards
Burrells Customer Service Team
Product reviews
Date of purchase: 28/03/2021
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Trusted Customer
Feefo Verified
5 years ago
Treated appallingly! Ordered a few Disney pandora items from the website, at the time of purchase it specified that there was no delivery charge for these items. However I emailed them as I saw a...
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Sarah
Burrells
5 years ago
Good Morning,
We are so sorry shopping with Burrells on this occasion was not a positive experience.
Unfortunately due to a number of factors, we were unable to send the Jewellery boxes for free and we are unable to sell Sale items without postage as it brings the already substantial discount down further.
I apologise for any inconvenience and disappointment caused.
Regards
Sarah
Burrells Customer Service Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.