Terrible. Uncaring. The only good part was getting my refund. Over priced tin. Not the quality it once was. I did all my own shipping. Paid alot to handle and they can't handle their business.
Sarah
Burrells
5 years ago
Good Morning,
We have been emailing privately, so we have explained our position and we are disappointed we were unable to provide the experience you were looking for with Burrells.
We did discuss very early on the fact that as a company we do not ship abroad and we do not use couriers.
With regards to the quality of our jewellery, our diamonds and mount are of the highest quality and as discussed with you the initial order you were very happy with the quality of.
We hope you will be able to find something you like equally with someone who will be in a position to ship to you.
Regards
Sarah
Burrells Distribution Manager
Very happy with the helpful service during my purchase
Sarah
Burrells
5 years ago
Thankyou for your feedback, we are pleased to hear you had a positive experience shopping with Burrells. We hope you will enjoy wearing your Tudor watch.
Regards
Burrells Customer Service
Product reviews
Date of purchase: 12/04/2021
0
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Trusted Customer
Feefo Verified
5 years ago
Buy charm for my niece for her birthday its looked like picture she loved it
Sarah
Burrells
5 years ago
Thankyou for your feedback, we are pleased to hear your niece liked her gift and we hope she will enjoy wearing it.
Regards
Burrells Customer Service Team
Product reviews
Date of purchase: 22/03/2021
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PV
Peter Vernon
Feefo Verified
5 years ago
What Peter Vernon said about Burrells:
Professional and willing to help!
Sarah
Burrells
5 years ago
Thankyou for your positive feedback, we are pleased to hear you had a good experience shopping with Burrells. We hope you will enjoy wearing your Tag watch.
Regards
Burrells Customer Service Team
Product reviews
Date of purchase: 12/04/2021
0
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BE
Brett Edbrook
Feefo Verified
5 years ago
What Brett Edbrook said about Burrells:
great service and a very enjoyable expierience.
Sarah
Burrells
5 years ago
Thankyou for your positive comments, we are pleased to hear you had an enjoyable shopping experience with Burrells. We hope you will enjoy wearing your Tudor watch.
Regards
Burrells Customer Service
Very friendly staff! Always willing to answer any questions and have a conversation. Never try to push a sale in anyway! Very helpful!
Sarah
Burrells
5 years ago
Thankyou for your positive feedback, we are so pleased to hear our staff made shopping with Burrells an enjoyable experience, we hope you will enjoy wearing your Tudor when you receive it.
Regards
Burrells Customer Service Team
Date of purchase: 10/04/2021
0
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AS
Andrea Samad
Feefo Verified
5 years ago
What Andrea Samad said about Burrells:
Quick delivery. Lovely jewellery. 10% discount for 1st purchase.
Sarah
Burrells
5 years ago
Thankyou for your feedback, we are pleased to hear you had a positive experience shopping with Burrells. We hope you will enjoy wearing your Gucci purchases.
Regards
Burrells Customer Service Team
Beautiful necklace and prompt delivery. But the Necklace pendant was slightly smaller than I'd anticipated.
Sarah
Burrells
5 years ago
Thankyou for your feedback, we are pleased to hear the service was prompt.
We hope the size of the pendant will not detract from your enjoyment of it. If not please do not hesitate to contact us and we will help you find a solution.
Regards
Burrells Customer Service Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.