They can improve by actually sending me my order as I am still waiting and no updates at all..
Sarah
Burrells
5 years ago
Good Afternoon,
Please accept our apologies for the problems with your order.
Having spoken to you this morning, I am sorry your order was missed and we have refunded you in full.
Regards
Sarah
Burrells Customer Service
the website showed the ear rings in stock when i placed the order. I was then emailed to say they could not locate them in any shops. I changed the order for another stock item ,only to be told the...
Read more
Sarah
Burrells
5 years ago
Good Afternoon,
Please accept our apologies for the cancellation of our order. We are so sorry we didn't have the pearl earrings you were looking for in stock.
We hope this didn't cause too much disappointment.
Regards
Sarah
Burrells Customer Service Manager
Perfect personal service. Looking for the past 9 months for an unusual design (not run-of-the-mill) without paying designer fees. Found it online at Burrells.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.