Item purchased, payment taken, confirmation by email, then nothing else until I called them to see why the order was not delivered, only to be told it was cancelled and I would get a refund soon....
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Sarah
Burrells
5 years ago
Good Afternoon,
Please accept our apologies for the cancellation of your order. Unfortunately very rarely our stock levels do not match the website.
We are actively looking for ways to improve, and we will look into this.
I can see from your order we spoke to you almost as soon as we realised they were unavailable.
We are very sorry for any inconvenience caused.
Regards
Sarah
Burrells Customer Service Manager
As always, excellent service from Burrells. Easy to use website, good communication all through the sale/dispatch process, very fast delivery and very securely packaged.
Product reviews
Date of purchase: 06/07/2021
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JP
John Peel
Feefo Verified
5 years ago
What John Peel said about Burrells:
Great service, super price on watch.
Date of purchase: 04/07/2021
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Trusted Customer
Feefo Verified
5 years ago
fantastic service and great price on what we ordered
I purchased a Pandora Squirrel charm in the sale which was despatched and arrived within a couple of days. I am delighted with my purchase and how quickly it was delivered.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.