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Burrells Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

JA

Jean Atfield

Feefo Verified

6 years ago

What Jean Atfield said about Burrells:

Stock updates are confusing

Ordered a bracelet and two beads the beads came after a few days but the bracelet was going to be refunded which it wasn’t when I complained about it they said They’d sent it sent back photo of...

Sarah

Burrells

6 years ago

Good Morning, We am very sorry for the mix up with your order. We thought we were going to have to refund, due to not being able to locate your bracelet. Then we were able to get hold of it, so I posted it out to you on Monday. I apologise for the lack of communication, and we hope you will be very happy with your purchase. Regards Burrells Customer Service Team

JA

Jean Atfield

6 years ago

I’m delighted that the bracelet was eventually delivered and I’m very happy with the order now and amended the star rating

Product reviews

Date of purchase: 07/04/2020

0

KD

Kevin Day

Feefo Verified

6 years ago

What Kevin Day said about Burrells:

No problems, goods as described and prompt delivery

No problems, goods as described and prompt delivery despite the current lock down situation. I have dealt with Burrells before and will certainly do so again.

Product reviews

Date of purchase: 15/04/2020

0

SV

Stephen Vickers

Feefo Verified

6 years ago

What Stephen Vickers said about Burrells:

Superb

Superb service and I would highly recommend. Great to deal with.

Product reviews

Date of purchase: 15/04/2020

0

AC

Amanda Carl

Feefo Verified

6 years ago

What Amanda Carl said about Burrells:

Great service, especially in these uncertain times. Fast delivery, fabulous item.

Date of purchase: 17/04/2020

0

KV

Karen Voller

Feefo Verified

6 years ago

What Karen Voller said about Burrells:

Excellent priced Pandora product in the sale. Arrived in box with gift bag. Delivery was also free. Very impressed.

Product reviews

Date of purchase: 16/04/2020

0

Trusted Customer

Feefo Verified

6 years ago

Disappointed

I placed an order which was accepted, but a few days later I was informed they didn’t have the item and could I choose an alternative. When I did this, I was told that was not available either, even...

Sarah

Burrells

6 years ago

Good Afternoon, We apologise for the experience you received. Unfortunately due to the current restrictions, we have been unable to access all our stock locations. Due to this the website hasn't been as accurate as usual and we had to cancel your order. Kind Regards Burrells Customer Service Team

Product reviews

Date of purchase: 13/04/2020

0

Trusted Customer

Feefo Verified

6 years ago

Speedy delivery, very impressed with the service. Will use again.

Date of purchase: 12/04/2020

0

Trusted Customer

Feefo Verified

6 years ago

Swag to Burrells, same staff but diminishing standards. Obvious outcome...

I have already advised them on how to get the business to a normal standard of expectation. Above & beyond that is down to them. If they don't heed my advice, they will fail.

Product reviews

Sarah

Burrells

6 years ago

Good Morning, We apologise that you were unhappy with the earrings and the service provided. With regards to the earrings, you did not receive our usual high end quality control and for this we apologise, we will be looking into this as a training measure immediately. With regards to the customer service, as mentioned in our email communication, you were given the information as we had it. We initially thought we were going to be unable to trade at all after the Government restrictions were announced, it then became clear we could trade in a much restricted way. We endeavor to provide a high level of service. During these difficult times, we have done the best we can and issued a refund as soon as we were able to. Regards Burrells Customer Service Team

Date of purchase: 18/03/2020

0

CM

Carol McCulloch

Feefo Verified

6 years ago

What Carol McCulloch said about Burrells:

Excellent service

Quick and efficient service. Delivered within a few days with signature required

Product reviews

Date of purchase: 11/04/2020

0

Trusted Customer

Feefo Verified

6 years ago

Disgraceful conduct

Ordered a watch online, paid, money taken from my credit card, 3 days later receive an email informing me my card had been refunded but no explanation why. Was subsequently told after emailing them...

Burrells Reviews

Pandora Wavy Lavender Murano Glass Charm 798872C00More reviews of this product (3)View product websiteGreat value for money lovely colour and not quite as big as usual murano beads fit on bracelet perfectly

Pandora Wavy Fancy Pink Murano Glass Charm 798872C00More reviews of this product (3)View product websiteGreat colour and size fits on bracelet perfectly

Montblanc 2 Rollerball Refills (M) Nightfire Red 105160More reviews of this product (1)View product websiteAs described, quality item

Zenith Pilot Cronometro Tipo CP-2 Flyback Aged Steel & Green Leather Strap 43mm 11.2240.405/21.C773More reviews of this product (1)View product websiteA lovely watch which is being enjoyed.

PANDORA Love Kiss Petite CharmMore reviews of this product (1)View product websiteVery cute. As this product has been discontinued I was pleasantly surprised to find at a good price

Pandora Pink Butterflies Charm 797855EN160More reviews of this product (2)View product websiteDidn’t receive it, so can’t say

Pandora Moments Open Bangle 596477More reviews of this product (2)View product websiteI didn’t receive it so can’t say

Pandora Daisy the Rabbit Charm 798763C00More reviews of this product (4)View product websiteBought during a promotion as a birthday gift, excellent value

Pandora Birthday Cake Charm 791289More reviews of this product (1)View product websiteBought during a promotion, excellent value

Pandora Bee Happy Honeycomb Heart Charm 798769C00More reviews of this product (7)View product websiteBought during a promotion, excellent quality and value

Breitling Exospace B55 Watch 46mm VB5510H1/BE45/154S/M20SS.1More reviews of this product (1)View product websiteBit of a bumpy original purchase, that was resolved when the owner intervened, to the extent I was happy to but another watch from Burrells!

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