Very disappointed with the service. Loved the Swag shop & purchased many times. This order was slow to be processed then 1 item not available and very slow to be dispatched and then sent by signed...
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Product reviews
Date of purchase: 16/05/2020
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Trusted Customer
Feefo Verified
6 years ago
Good communications, well packaged, swift postage.
Bought a watch and when received it and it' wasn't working, emailed them and they said they would sort it but have heard nothing back or have they sent out anything like they said they would. Very...
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Sarah
Burrells
6 years ago
Good Morning, We are sorry to hear you have been experiencing problems.
I have sent you a personal email regarding our correspondence.
Regards
Burrells Customer Service Team
AN
Andrew Naismith
6 years ago
Spoke to Sarah she is going to sort things for me, thanks for the message. Really appreciate it. Andrew
AN
Andrew Naismith
6 years ago
Received my watch back and have had links taken out also which I requested. Thanks to Sarah who has been excellent getting all this sorted thanks again.
Product reviews
Date of purchase: 29/04/2020
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Trusted Customer
Feefo Verified
6 years ago
Yes I would recommend this company and also I would buy from them again , very quick service and very helpful .
Date of purchase: 22/04/2020
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SJ
SJW
Feefo Verified
6 years ago
What SJW said about Burrells:
Fast, efficient service. Would use their online service again.
Burrells presented an extremely easy on line ordering system that provided all the product information, supported by excellent photographs, prices and delivery speed. We will be using Burrells in the...
Absolute A+ Customer Service. I asked if I could pay extra for speedier courier service as this was a last minute gift for my daughters 18th. Burrells Customer Service upgraded the jewellery to Next...
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Product reviews
Date of purchase: 13/05/2020
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Trusted Customer
Feefo Verified
6 years ago
Fantastic customer service; great communications and updates along the way even during the lockdown
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.