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Burrells Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

4 years ago

Disappointed

Packaging of charms dreadful. Arrived squashed and battered. Charms intact. T

Product reviews

Date of purchase: 29/07/2021

1

LH

Lauren Helsby

Feefo Verified

4 years ago

What Lauren Helsby said about Burrells:

AWFUL!

I ordered the Pandora Butterfly charm on the 26th July, still not received and no communication at all from Burrells. This was a present for a special occasion, and not even had an e-mail to say that...

Sarah

Burrells

4 years ago

Good Afternoon, I am so sorry that you haven't received your order yet. Unfortunately looking into it I can see it is because we are waiting for a payment pending a bank transfer. We will be in touch to discuss this. Regards Sarah Burrells Customer Service Manager

Date of purchase: 26/07/2021

0

SH

Sharon

Feefo Verified

Cardiff

4 years ago

What Sharon said about Burrells:

Excellant service

Excellant service always kept updated Good value for money have told friends how good Burrells Is .

Product reviews

Date of purchase: 28/07/2021

0

ZV

Zorayda Villar

Feefo Verified

4 years ago

What Zorayda Villar said about Burrells:

Quality is excellent. I love everything I bought.

Excellent quality. Jewellery boxes are sturdy and expensive looking. Arrived on time.

Product reviews

Date of purchase: 25/07/2021

0

CE

Cindy Evans

Feefo Verified

4 years ago

What Cindy Evans said about Burrells:

Good service

Prompt delivery service refund went well

Product reviews

Date of purchase: 27/07/2021

0

AH

Angie Hall

Feefo Verified

4 years ago

What Angie Hall said about Burrells:

Great service from burrells, the packaging was beautiful I loved my charms

Date of purchase: 27/07/2021

0

Trusted Customer

Feefo Verified

4 years ago

Item not in stock.

I waited over a week for my order after it did not arrive I contacted them. They then investigated and discovered that the item was no longer in stock, slthough it was still shoeing as available on...

Sarah

Burrells

4 years ago

Good Afternoon, Please accept our apologies for any inconvenience or disappointment caused. We try to keep our stock levels as accurate as possible, occasionally this isn't the case and we will look into what went wrong in this case. We ordinarily contact customers as soon as possible in these situations, so I apologise that we didn't and you had to contact us. Regards Sarah Burrells Customer Service Manager

Product reviews

Date of purchase: 27/07/2021

0

Trusted Customer

Feefo Verified

4 years ago

5*

Wonderful service from Burrell’s as always. Fast delivery and a trusted Pandora retailer.

Product reviews

Date of purchase: 25/07/2021

0

Trusted Customer

Feefo Verified

4 years ago

Excellent service.

Excellent service. Replied quickly with information about the bracelet I was buying for a friends birthday. The bracelet arrived sooner than expected with a lovely presentation box and bag ready to...

Burrells Reviews

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