We have reached out to you directly. Looking into your order it appears we haven’t received any direct correspondence from you regarding this issue based on the email address associated with your order.
Your order was dispatched to the address provided at checkout, and you would have received a confirmation email with a message inviting you to get in touch if anything seemed incorrect. You also will have received notifications from Royal Mail regarding your delivery.
For your reference we have sent you a screenshot of the order page. Please note that we can only process and ship to the address provided at the time of the order.
At Bumbles & Boo, we take customer service and feedback very seriously, as it’s incredibly important to us. Our team is available via chat services from 9 am to 5 pm, by email, or by phone at 0118 3048388, and we’re happy to assist with any changes to orders.
Given the variety of payment methods and pre-filled information on phones and laptops these days, we recommend customers double-check that their address details haven’t defaulted to a remembered address at the time of placing an order.
It’s possible that this might have been the case with your order, and we’re sorry that it was sent to the incorrect address. We would have had no way of knowing that you intended for the order to be delivered to a different address, and I’m sure you can appreciate that.
If you need assistance with any future orders, please feel free to contact us directly and we would be delighted to help.
Warm Regards,
Bumbles & Boo