Dear Customer,
Thank you for leaving us a review and your feedback regarding your recent purchase. We are sorry to learn of any disappointment incurred on this occasion for you. For any issues with orders reported to us, we do investigate this fully for customers and this may require us to contact suppliers, manufacturers, couriers and other departments. If so we can advise and aim to resolve any issues as quickly and efficiently as possible for customers. However if we are required to contact external teams this can take longer. We aim to provide an excellent level of service for customers. For further information on our online products and deliveries, this is also stated on our 'deliveries page' and terms and conditions on sales for customers.
Kind Regards
Charlotte