Builder Depot Ltd Reviews

Good afternoon Mo, Thank you for taking the time to leave a review. We’re pleased to hear that you were happy with the product quality and pricing, but we’re sorry to learn that the delivery experience did not meet your expectations. Our delivery service operates on a kerbside basis, meaning the driver will stop as close as possible to the delivery location but is not permitted to enter private premises or assist with moving goods inside. This is due to insurance and safety restrictions, and customers are required to arrange appropriate labour to unload and move items from the kerbside. We understand why this situation felt unacceptable and the impact it had on your business operations. We always aim to provide the best possible service and experience, and your feedback is appreciated. We have sent this feedback to the relevant transport team to review. If there’s anything further we can assist you with, please don’t hesitate to get in touch. Kind regards, Tea