Thanks for your feedback Mr Hampson, as it allows us the opportunity to investigate and learn from your experience. Attending Court can be stressful and we appreciate the process is very involved. Our records show that you were updated throughout the claim. As your case progressed and further evidence was revealed, our legal teams had to review and reconsider their advice to protect your best interests and prevent any adverse consequences. At the court hearing the issues were explained and discussed with you, and before the case was concluded, you agreed to the advice your barrister gave. We understand why you may feel disappointed with the final outcome, however, given the complexities of the case, it was the best option available.
Wishing you all the best
Kind regards
Nicky
Client Experience Manager
Broudie Jackson Canter