How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Britannia Lanes Reviews | Customer Service Reviews for https://www.feefo.com/reviews/britannia-lanes | Feefo

50 out of 1,118 reviews

Time:

Past year

Suzanne Harvey

5 days ago

Date of purchase: 02/07/2025

What Suzanne Harvey said about Britannia Lanes:

I knew I was in safe hands

Great service from start to finish. The zoom call to go through my contents was explained really well and all options were discussed. Communication from Britannia Lanes was really good, and the...

Read all

Vicky

Britannia Lanes

4 days ago

Thank you for your five star review. I will pass on your kind comments onto our office staff and the removal team Shane & Dan. I hope the unpacking is going well and you are settling into your new home. Thank you for choosing Britannia Lanes. Kind Regards Vicky Rodgers

See full customer review

Dr K Hopkins

Bristol

5 days ago

Date of purchase: 30/06/2025

What Dr K Hopkins said about Britannia Lanes:

Happy customer

Really friendly and flexible. First class.

Vicky

Britannia Lanes

4 days ago

Thank you for your five star review. I will pass on your kind comments onto the removal team Shane, Dan, Luke & Blake. Thank you for choosing Britannia Lanes for your removal. Kind Regards Vicky Rodgers

See full customer review

Mr & Mrs Howman

Ipswich

11 days ago

Date of purchase: 13/06/2025

What Mr & Mrs Howman said about Britannia Lanes:

Excellent very professional

Vicky

Britannia Lanes

5 days ago

Thank you for your five star review. I will pass on your kind comments onto the removal team Shane, Dan, Haydn, Luke & Jason. Thank you for choosing Britannia Lanes for your removal. Kind Regards Vicky Rodgers

See full customer review

Trusted Customer

25 days ago

Date of purchase: 02/06/2025

HOUSE MOVE WITH PACKING SERVICE

Second time of using in 3 years and service just as good as first time. Crew were friendly and helpful. Careful when moving furniture and only small marks on walls which washed off.

Vicky

Britannia Lanes

18 days ago

Thank you for your five star review & recommendation. We appreciate you taking the time to let us know that we have maintained the same level of service as your previous move with us. I will pass on your kind comments onto the packing team Jason & Haydn and the removal team Shane, Marc, Rhys & Dan. I hope the unpacking is going well and you are settling into your new home. Thank you for choosing Britannia Lanes again. Kind Regards Vicky Rodgers

Trusted Customer

14 days ago

See full customer review

Trusted Customer

16 days ago

Date of purchase: 22/05/2025

Can't really fault their service but.....

Can't really fault their service. However they tried to back out of the cancellation insurance when we had to cancel but soon realised their mistake and corrected the issue.

Vicky

Britannia Lanes

5 days ago

Thank you for your review. I will pass on your kind comments onto the removal team Marc, Ben, Nick & Blake. Please accept our apologies for any issues you experienced with the cancellation waiver, although I am glad to hear that this was resolved for you. Thank you for choosing Britannia Lanes for your removal. Kind Regards Vicky Rodgers

See full customer review

Trusted Customer

16 days ago

Date of purchase: 04/06/2025

Satisfaction

The people were so helpful and polite, went out of their way to make the whole process easy for us, they arrived always on time and helped us with the paperwork, excellent service, thank you all so...

Read all

Vicky

Britannia Lanes

10 days ago

Thank you for your five star review. I will pass on your kind comments onto the removal team Shane, Dan, Marc & Rhys. Thank you for choosing Britannia Lanes for your removal and storage. Kind Regards Vicky Rodgers

See full customer review

Mr Kevin Williams

Somewhere in Scotland

16 days ago

Date of purchase: 16/05/2025

What Mr Kevin Williams said about Britannia Lanes:

Cornwall to Scotland was a breeze

Professional and courteous at all times. Interaction with everyone at Britannia Lanes was always positive. The planning and execution of the move was faultless. Great team work.

Vicky

Britannia Lanes

10 days ago

Thank you for your five star review. I will pass on your kind comments onto our office staff and the removal team Shane & Lee. I hope the unpacking is going well and you are settling into your new home. Thank you for choosing Britannia Lanes. Kind Regards Vicky Rodgers

See full customer review

Trusted Customer

16 days ago

Date of purchase: 23/05/2025

Great company highly recommend

Friendly, professional , helpful , efficient service for our 300 mile move

Vicky

Britannia Lanes

10 days ago

Thank you for your five star review & recommendation. I will pass on your kind comments onto the removal team Ben, Nick, Blake & Jason. I hope the unpacking is going well and you are settling into your new home. Thank you for choosing Britannia Lanes. Kind Regards Vicky Rodgers

See full customer review

Trusted Customer

1 month ago

Date of purchase: 11/04/2025

First class service throughout!

Excellent! Very hard working, helpful and thorough during a difficult and lengthy move from Cornwall to Norfolk. Good price compared to other similar companies who quoted. They certainly got the job...

Read all

Vicky

Britannia Lanes

1 month ago

Thank you for your five star review. I will pass on your kind comments onto the removal team Ben, Jack, Keith, Lee & Dan. I hope the unpacking is going well and you are settling into your new home. Thank you for choosing Britannia Lanes. Kind Regards Vicky Rodgers

See full customer review

Trusted Customer

3 months ago

Date of purchase: 28/03/2025

As above the move was friendly and efficient.

Excellent Friendly Efficient The only downside was being left with numerous Laines boxes and wrapping paper which was soon rectified by several trips to the local recycling facility.

Vicky

Britannia Lanes

3 months ago

Thank you for your five star review. I will pass on your kind comments onto the removal team Ben, Jack, Jason & Lee. I hope the unpacking is going well and you are settling into your new home. Thank you for choosing Britannia Lanes. Kind Regards Vicky Rodgers

See full customer review

Not received a review invite?

About Britannia Lanes

Family-owned with over 50 years of experience, we offer expert services in removals, shipping, self storage, van hire and shredding. We have Self-storage facilities in Truro and Exeter, along with newly opened locations in Falmouth and Hayle launched in 2023 and 2024. A new site is also in development in St Austell for 2025. We specialise in removals within the South West and across the UK. As well as European removals and worldwide shipping services, ensuring seamless relocations across borders and continents. Van hire and shredding services also available.

Read all

01872 560147

Greenbottom, Chacewater, Truro, Cornwall, TR4 8QW, United Kingdom