Best4loans Ltd is no longer an active Feefo customer
Displaying all 33 reviews
Trusted Customer
Feefo Verified
12 years ago
Excellent Service. Everyone have been very helpful
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Trusted Customer
Feefo Verified
12 years ago
Very helpful people.
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Trusted Customer
Feefo Verified
12 years ago
Great
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Trusted Customer
Feefo Verified
12 years ago
Give prompt responses to queries
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Trusted Customer
Feefo Verified
12 years ago
Everybody who I have come into contact via telephone have been extremely helpful and fantastic…
Everybody who I have come into contact via telephone have been extremely helpful and fantastic advice. They have managed to get me out of a ********* hole of debt!!
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Trusted Customer
Feefo Verified
12 years ago
..
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Trusted Customer
Feefo Verified
12 years ago
Don't know what we would have done without advice and support from valour financial management
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Trusted Customer
Feefo Verified
12 years ago
Friendly staff, however your Dpa is ridiculous, if you get transfered you have to go…
Friendly staff, however your Dpa is ridiculous, if you get transfered you have to go throught the whole procedure a second time, very annoying & time consuming & expensive if ringing from a mobile. ...
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Best4loans Ltd
Best4loans Ltd
12 years ago
I am contacting you today in relation to the review you have made. I would like to advise that the reason why we complete DPA when transferring calls, is to protect you as a client, as we do discuss sensitive information over the telephone with you. We do take all feedback very seriously and can confirm that I have raised the issue about the way in which we complete DPA.
In relation to our Monthly Management fee and our Annual Review fee these are separate fees. The monthly management fee is charged so that your administrator can keep in regular contact with you and your creditors, action any correspondence received by either party and to ensure the smooth running of your Debt Management Programme. Our Annual Review fee is charged as we look at each of your accounts separately and work out where it stands to date. By having this information we are then able to provide you with an update and also offer further solution that may be available to you.
I hope that this has resolved your concerns; however please feel free to contact me if this is not the case.
Kind Regards
Stacey Ellis
Retention Team Manager
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Trusted Customer
Feefo Verified
12 years ago
the service has been escellent, kind, understanding, patient and very helpful
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
