Delivery was very prompt.
However the box of hawthorn was not very well packed with 6 having come out of the pots. I have since lost/losing 3 of the 6 that were out of the pots - leaves have...
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Best4hedging Ltd
best4hedging
14 years ago
Although our boxes all say "this way up" very rarely one gets tipped but the plants are very tough and should withstand this without a problem. I'm sure as you planted quickly and you keep them well watered, they'll be absolutely fine in no time. You could nip the top off the ones that are struggling and that helps give them a boost of energy.
Karen Tongs, Office Manager
Best4Hedging Ltd
Took too long for order to arrive. I constantly rang to chase the order and no calls were returned when promised.
Best4hedging Ltd
best4hedging
14 years ago
We have checked the batch of plants that these came from and they are all absolutely fine - but these sound to have had a touch of frost damage (late frosts are lethal with tender young leaves). We are extremely concerned to hear that we sent 1 plant short - normally our despatch team are absolutely spot on - a complete new batch are in the post to you.
Karen Tongs, Office Manager
Best4Hedging Ltd
Trusted Customer
14 years ago
Very pleased with how my problem was resolved, I was not expecting that. There is a massive difference in the second batch of Laurel sent out, thank you.
Very bad communication from them .not at all happy with the items . Tried to call to complain never get an answer.ordered on the 12 may and received on the 23 may
Best4hedging Ltd
best4hedging
14 years ago
We apologise for the short delay in getting the plants to you - a problem at our end which has now been dealt with. The plants were all in good condition (we quality check every batch) so we don't understand why you felt some were "dead" - but we apologise if you feel they were not up to standard.
Karen Tongs, Office Manager
Best4Hedging Ltd
Getting a business to return your calls should not be this difficult!! Days and days passed without contact. I'll not be making the same mistake again. Thankfully the plants look to be of a...
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Best4hedging Ltd
best4hedging
14 years ago
Telephone sales are extremely important to our business so we are very concerned to hear about this problem (this is the benefit of Feefo feedback). We knew we needed a new phone system and you have helped push this up the agenda. In the meantime, we will test our current system (it seems to drop the call diversion instruction from time to time for no good reason). Glad you are pleased with the plants.
Karen Tongs, Office Manager
Best4Hedging Ltd
Best4hedging is a large nursery business providing online and telephone shopping to the UK, making gardening easy!
With over 10 acres of hedging plants and several years experience of large volumes of online sales, you can be certain that you're dealing with garden professionals.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Best4hedging is a large nursery business providing online and telephone shopping to the UK, making gardening easy!
With over 10 acres of hedging plants and several years experience of large volumes of online sales, you can be certain that you're dealing with garden professionals.