best4hedging Reviews

Thank you for your feedback and I sincerely apologise for the poor service experience you have received. We have just relocated our business operations and despite our planning a number of unexpected challenges have arisen that have caused the delivery of a small number of orders to be delayed. To compound these challenges we failed to return your telephone call for which we apologise. We do try and respond to all enquiries by telephone or internet within 2 working hours and I've raised the details of your complaint with both our Operations Manager and Despatch Team. Although I'm confident the Field Maple will propser please let me know and we'll send you replacements free of charge. Paul Shipley, Managing Director Best4Hedging Ltd

Thank you for your feedback and I sincerely apologise for the poor service experience you have received. We have just relocated our business operations and despite our planning a number of unexpected challenges have arisen that have caused the delivery of a small number of orders to be delayed. The delay with your order arose from our a number of our Holly plants being damaged in transit to our new Despatch Centre resulting in these plants not passing our quality control checks. We have arranged for a further supply of Holly plants to be delivered to us next week from one of our Nurseries. My colleague who dealt with your enquiry regarding the delay in despatching your order did forward instructions to our Despatch Team but that information was not picked up from our Delivery Schedule. We will forward you the 3 Holly Plants to complete your order next week. Once again please accept my sincere apologies. Paul Shipley, Managing Director Best4Hedging Ltd

I do apologise that my explanation requires further clarification. As I advised, my colleague who dealt with your enquiry, regarding the delay in despatching your order, did forward instructions to our Despatch Team but that information was not picked up from our Delivery Schedule. This meant your order was shown on our Delivery Schedule as being despatched for delivery yesterday and this information was used to advise you yesterday morning. As you know your order with the exception of the Holly Plants is being despatched to you for delivery before 10 a.m. tomorrow. I hope this clarifies the position. If i can be of further assistance please contact me. Paul Shipley, Managing Director Best4Hedging Ltd

My colleague Paul Horsfield, with whom you have exchanged e-mails, had already made me aware of your complaint prior to us receiving your feedback. I would confirm your complaint has been reviewed by our Operations Manager and our Despatch Team, who picked the wrong size plants. You will by now have received a refund to reflect the difference in cost between the plants you ordered and those delivered. We know the plants we supply are of excellent quality and will grow into a lovely hedge. Please accept my sincere apologies for the mistake we made with your order. Regards, Paul. Paul Shipley, Managing Director Best4Hedging Ltd

My colleague Paul Horsfield, with whom you have exchanged e-mails, had already made me aware of your complaint prior to us receiving your feedback. I would confirm your complaint has been reviewed by our Operations Manager and our Despatch Team, who picked the wrong size plants. You will by now have received a refund to reflect the difference in cost between the plants you ordered and those delivered. We know the plants we supply are of excellent quality and will grow into a lovely hedge. Please accept my sincere apologies for the mistake we made with your order.

Thank you for your feedback. I've checked our stock of Hornbeam bare root plants from which your plants were picked and the stems are green inside so the plants are alive but are in a dormant state. Provided you plant the Hornbeam in accordance with our planting instructions we're confident they will prosper and will also 'bush out' (as you've stated if you trim back the height the plants will bush out more as they develop). Thus our view is there’s nothing wrong with the plants they are just in a dormant state - exactly what we'd expect with bare root plants. If you do experience any problems with the plants please do contact me. Paul Shipley, Managing Director Best4Hedging Ltd

Thank you for your feedback. I was aware yesterday that my colleague Paul Horsfield had spoken to you and explained that your order had been delayed due to a problem with the quality of the Holly plant you had ordered. We should have contacted you to explain this for which I apologise. We are as confirmed to you despatching your order today, with the exception of the Holly plant that we will despatch to you next week once we have received a further supply of these plants at our Despatch Centre. I'm confident you'll be delighted with the quality of the plants Please accept my sincere apologies for the delay that has occured in despatching your order. Paul Shipley, Managing Director Best4Hedging Ltd