Thank you for your feedback. I was aware we had been unable to deliver your order at the agreed time and had already raised this matter with the carriers who we use to despatch our palletised orders. The vast majority of orders are delivered on time. However recently we have experienced difficulties with the timing of delivering several palletised orders and we will be taking steps to ensure this does not happen again.
I note you have placed another order - thank you for your business it is most appreciated.
Finally although I'm sure you will be doing please keep the Root Balls watered regularly (including the leaves), every other day if necessary, until they are clearly prospering.
Paul Shipley, Managing Director
Best4Hedging Ltd
The method of packaging the pots for transport requires some improvement since when delivered all of the pots had been dislodged from their carboard base holders , resulting in the soil being...
Can I suggest that you send an e-mail confirmation of the order (rather than just rely on the Purchase Confirmation on the website) and also give an indication of likely delivry timescale - rather...
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Best4hedging Ltd
best4hedging
14 years ago
Thank you for your feedback. Our system does generate an automated acknowledgement e-mail on all Internet Orders providing appropriate information including delivery timescales. At the time you placved your order our automated e-mails, that are distributed from a specialist third party internet technology support company, were being 'spammed out' because some of their other clients e-mails (same Server being used) were for genuine reasons being 'spammed'. Although we identified and rectified this problem very quickly it did affect communication on your and a number of other orders. Please accept my apologies for this.
Paul Shipley, Managing Director
Best4Hedging Ltd
Product reviews
Date of purchase: 15/03/2012
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Feefo Verified
14 years ago
Very good quality plants delivered in excellent condition. Thank you.
Best4hedging is a large nursery business providing online and telephone shopping to the UK, making gardening easy!
With over 10 acres of hedging plants and several years experience of large volumes of online sales, you can be certain that you're dealing with garden professionals.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Best4hedging is a large nursery business providing online and telephone shopping to the UK, making gardening easy!
With over 10 acres of hedging plants and several years experience of large volumes of online sales, you can be certain that you're dealing with garden professionals.