I was pleased with the booking process etc, but when we complained about the problems with the property we rented we haven't had even an acknowledgement, let alone an explanation/apology.
Best of Suffolk
Best of Suffolk
12 years ago
Thank you for the feedback. Unfortunately you responded to an automatically generated email and we did not see your correspondence.
All of our properties have welcome files that have several phone numbers in for contacting either the owner, the housekeeper or ourselves. If on arrival at a property you feel that there are some cleaning or maintenance issues it is very important that you notify one of these parties immediately so we can do our best to rectify the issues for you.
Whilst we appreciate all comments in our property's visitors book by doing this there is a risk that some important feedback will be missed, so thank you for also taking the time to fill in this form.
I have passed this feedback on to the owners to allow them to make any changes that are necessary.
Thank you again for your feedback.
Best of Suffolk Customer Services
Very helpful and friendly customer service advisor and I liked the on line chat service which I used initially
Best of Suffolk
Best of Suffolk
12 years ago
Thank you for the feedback. I have passed this to the housekeeper to ensure the standards we expect are being met.
Thank you again and I hope we can welcome you back in the future.
Best of Suffolk Customer Services
Thank you very much for your feedback.
I have passed the comments on to the owners and the housekeepers of the property to ensure that these issues are rectified going forward.
Thank you again for taking the time to feedback and I hope we can welcome you back in the future.
Best of Suffolk Customer Services
Thank you for your feedback.
I am sorry that you were disappointed with the property. I have passed your comments on to the owner of the property for them to make any changes as necessary.
Whilst we do ask that our guests leave the property in a good state when they leave, we certainly do not expect guests to do a full clean of the property. We would only withhold money from the good housekeeping deposit in extreme circumstances, and us having to do this is incredibly rare.
If you feel a property is not as clean as you would like when you arrive we ask that you call either the housekeepers, owners or our emergency number as soon as possible to give us the opportunity to rectify any issues.
Best of Suffolk Customer Services
The booking system is easy , the instructions and directions always spot on and the people - if you need to speak with them - helpful and knowledgeable. the properties on offer are always of the...
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Best of Suffolk
Best of Suffolk
12 years ago
Thank you for your feedback and I am delighted to see that you enjoyed your stay.
I have passed your feedback on to the owners and housekeepers to ensure that our standards are maintained.
Thank you again and I hope we can welcome you back soon.
Best of Suffolk Customer Services
Best of Suffolk has a handpicked selection of over 400 stylish self-catering holiday cottages in Suffolk. We strive to offer all of our guests well-appointed properties in amazing locations.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Best of Suffolk has a handpicked selection of over 400 stylish self-catering holiday cottages in Suffolk. We strive to offer all of our guests well-appointed properties in amazing locations.
