I was really disappointed with the amount of damp through the property -at its most severe in the living room where the front wall was awful. I would ask the owner for a gesture of refund in...
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Best of Suffolk
Best of Suffolk
12 years ago
Thank you for your feedback.
We have contacted the owner and will be contacting you directly shortly.
Thank you again for taking the time to feed back to us.
Best of Suffolk Customer Services
Good service - only issue was that I spent some time discussing communication and need for phone re work,elderly father, son etc..Would have been useful to have known about payphone cost [see below]...
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Best of Suffolk
Best of Suffolk
12 years ago
Thank you very much for your feedback. I am sorry that you were not happy with the property.
Signal in Aldeburgh can be quite tricky. As stated it is normally possible for users of O2 and Orange to get signal, most of our housekeepers and owners who live in the area use these networks. It is sometimes the case that the weather can affect the signal - this may have happened in this case. The property also has WiFi to allow people to stay in touch with family.
In regards to the cleaning I am sorry that the property was not as clean as you, and we, would expect. It is very important that all issues regarding cleanliness are raised with the housekeeper, owner or ourselves immediately. Had you done this we would have been able to arrange for someone to re-attend to make sure the property was of the standard expected.
Thank you again for taking the time to feedback and I hope we can help you find another property in the future.
Best of Suffolk Customer Services
The team at Best of Suffolk were very helpful in booking and arranging our stay in a fantastic property! Good customer service, will definitely recommend.
Best of Suffolk
Best of Suffolk
12 years ago
We're so glad you enjoyed your stay - I have passed this to the owners of the property!
Best of Suffolk Customer Services
Have used the co 6 times and they dealt with a problem on arrival this time very quickly and to our satisfaction. They have however not replied to emails in the past - we enquirer about a booking for...
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Best of Suffolk
Best of Suffolk
12 years ago
Thank you for taking the time to feedback.
I am glad we were able to attend to the issues you had at the property, I am sorry this was necessary. We will work with the owner and housekeeper to ensure that this does not happen in the future.
In regards to the enquiry I am sorry that we did not contact you, I will be in touch directly shortly.
Best of Suffolk Customer Services
Everything was excellent save a plug-in Ambipure air-freshener which I had specified as a no-no. Accommodation, location and cleanliness was top class and we would book again.
Best of Suffolk has a handpicked selection of over 400 stylish self-catering holiday cottages in Suffolk. We strive to offer all of our guests well-appointed properties in amazing locations.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Best of Suffolk has a handpicked selection of over 400 stylish self-catering holiday cottages in Suffolk. We strive to offer all of our guests well-appointed properties in amazing locations.
