Thank you for you for feedback, this is much appreciated.
We are sorry to read of your disappointment and your comments have been noted. Unfortunately, I cannot find any information of any issues with your booking, however, we are sorry that your experience has given you reason to leave this review. We can assure you that this is not the service we offer but we do hope you will give us another opportunity to change your experience around on your next holiday with us.
Kindest regards
Sarah Wilson