Drop damage to product.
Second order placed has not arrived a week later
Joanne Smith
Balmers GM Ltd
10 days ago
Hello and thank you for taking the time to leave us your review and the opportunity for us to respond.
The machine did not leave us in the poor condition that it unfortunately arrived in - we have had issues with the courier that we were using for larger and heavier machines, so we have made the decision to use a different courier. We are very sorry for the inconvenience this cause, and your replacement machine is doing a great job for you.
KR - BGM Web Shop Team
Delivered within promised timeframe. Box was far to big for the extension arm. As such the box had very bad damage to the front and rear and top caused presumably by the mal handling by the courier....
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