Good Afternoon,
Thank you for taking the time to provide your feedback, I am sorry you have not received your documents.
I have reissued your documents, and I apologise for any inconvenience this may have caused. Please allow 5 working days for these to be delivered to you. I'm pleased to hear that you found our agent helpful. We always aim to deliver an excellent level of customer service at every interaction.
We value your custom and continued loyalty to AXA, thank you for renewing with us.
Kind regards
Erin
Feefo Coordinator