Good Points: Everything was quick simple and straightforward, even when we struggled to get on the app (user error) we called the helpline and they talked us through the process and got us in. I...
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Ease of application : Exceptional
Ease of using app : Exceptional
Mortgage Rate : Exceptional
Mortgage application status updates : Exceptional
Speed of the process : Exceptional
Kathryn Witherspoon - Customer Support Advisor
Atom bank
4 years ago
Hi Jerry, thank you for the 10/10 and the kind words. I will pass your feedback onto the team. KW
Good Points: So easy and kept me informed all the way. Seemed to re-empt any questions before I had a chance to ask. And the app was so easy to set up and so easy to navigate
Improvement Points:...
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Ease of application : Exceptional
Ease of using app : Exceptional
Mortgage Rate : Exceptional
Mortgage application status updates : Exceptional
Speed of the process : Exceptional
Kathryn Witherspoon - Customer Support Advisor
Atom bank
4 years ago
Hi Jacqui, thank you for taking the time to leave a 10/10 review. I am so pleased you had the experience we want all of our customers to experience KW
Good Points: Good rates and fast
Once app fully updated good to see payments owed and dates gives ease of mind
Improvement Points: Improve on updating the app at each stage of the application
Ease of application : Exceptional
Ease of using app : Good
Mortgage Rate : Exceptional
Mortgage application status updates : Good
Speed of the process : Exceptional
Kathryn Witherspoon - Customer Support Advisor
Atom bank
4 years ago
Hi Carolanne, thank you for taking the time to leave a kind review, I will certainly pass your feedback onto the app development team. KW
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