Good Points: Excellent process laid by Atom and very pleased by the customer service support. Very proud to be part of Atom.
Improvement Points: Only had difficulty with conveyancing as there lack...
Good Points: It's a great rate / term, and also very helpful to have a generous amount of overpayment allowed, and an app-only bank is a good idea.
The Atom customer service people are very...
Good Points: attractive rate, initial steps felt quick
Improvement Points: dragged on, disconnect between Atom processes and the solicitor - they are as much part of your proposition as the app, and...
Good Points: Use of app, speed of process by broker and Atom
Improvement Points: Use of Atom appointed solicitor. They were very slow, unprofessional, rude and had to be chased daily and reminded of...
Good Points: I had to call for some advice to accept my mortgage and spoke to a very helpful guy who talked me through the whole process. I didn't feel rushed.
Good Points: The rates are fantastic and some customer support advisers were great. The app is good once you have your mortgage.
Improvement Points: I didn't like having to go to my broker every...
Good Points: Text updates regularly let us know about the progress of the application. This took a lot of the stress out of knowing what we needed to do, and when to expect completion. Being able to...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
