Improvement Points: Probably my fault but I can’t get facial recognition to work easily!
Ease of account set-up : Exceptional
Ease of transferring money in : Exceptional
Ease of using app : Exceptional
Ease of registration : Exceptional
Keith Dixon - Customer Support Advisor
Atom bank
5 years ago
Hi Sandra. If you need any help with Face I.D. we're here 7 days a week from 8am to 8pm and will be more than happy to give you some hints and tips. You can chat into us via the App or call us on 0333 399 0050.
Good Points: Slick interface, good app.
Improvement Points: Major issue that high street banks cannot verify your account number when transferring money into the savings account. This triggered...
Read more
Ease of account set-up : Exceptional
Ease of transferring money in : Excellent
Ease of using app : Exceptional
Ease of registration : Exceptional
Keith Dixon - Customer Support Advisor
Atom bank
5 years ago
Thanks for the feedback Chris. We are working hard on rectifying this issue.
Good Points: Quick & easy to move money in & out of your nominated bank account. Interest rate far better than that offered by own bank.
Improvement Points: Setting up facial recognition was a bit...
Read more
Ease of account set-up : Exceptional
Ease of transferring money in : Exceptional
Ease of using app : Exceptional
Keith Dixon - Customer Support Advisor
Atom bank
5 years ago
Thanks for the feedback Peter and the 10/10. I'll pass the feedback to the App development team about Face I.D.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
