Very disappointing return and refund process.
I raised a complaint about a quality issue and was asked to provide photos, which I submitted. I was told I would receive a response within 24 hours,...
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Product reviews
Date of purchase: 23/08/2026
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Trusted Customer
Feefo Verified
27 days ago
Satisfied with service
Satisfied with delivery
Recommends
Delivered on time (fast) and with support from customer service making sure the delivery was ok.
Product reviews
Date of purchase: 25/08/2026
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Trusted Customer
Feefo Verified
27 days ago
Dissatisfied with service
Satisfied with delivery
Does not recommend
This is a review for the company not the sink. Returned as we changed our mind, initially appliances direct were helpful on the return. However after a few week I still hadn’t received a refund. You...
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Product reviews
Date of purchase: 21/08/2026
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Trusted Customer
Feefo Verified
27 days ago
Satisfied with delivery
Recommends
Product reviews
Date of purchase: 25/08/2026
0
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Trusted Customer
Feefo Verified
27 days ago
Satisfied with delivery
Recommends
We used appliances direct after being let down by Amazon. Will definitely use them again. Easy to order from. They offered good communication and flexible delivery.
Product reviews
Date of purchase: 18/08/2026
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Trusted Customer
Feefo Verified
27 days ago
Satisfied with delivery
Recommends
What Trusted Customer said about Appliances Direct:
Good experience, no problems at all
Product reviews
Date of purchase: 24/08/2026
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Trusted Customer
Feefo Verified
27 days ago
Satisfied with delivery
Recommends
What Trusted Customer said about Appliances Direct:
Difficult access and the delivery guys arrived with a smile even though they were clearly exhausted!
Product reviews
Date of purchase: 24/08/2026
0
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Trusted Customer
Feefo Verified
27 days ago
Satisfied with delivery
Recommends
Excellent company to deal with. Fire arrived on time and very well packed. Would definitely recommend and I would deal with them again.
Date of purchase: 19/08/2026
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Susan Laity
Feefo Verified
GBR
27 days ago
Dissatisfied with delivery
Recommends
What Susan Laity said about Appliances Direct:
Damaged machine. Quickly exchanged and installed.
Product reviews
Date of purchase: 18/08/2026
0
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Trusted Customer
Feefo Verified
GBR
27 days ago
Satisfied with delivery
Recommends
What Trusted Customer said about Appliances Direct:
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.