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AMARA Reviews | Customer Service Reviews for https://www.feefo.com/reviews/amara-english | Feefo

688 out of 54,003 reviews

Rating:

3 Stars

Gill Storey

2 years ago

Date of purchase: 16/11/2022

What Gill Storey said about AMARA:

Good and Not So Good

I received 2 items in one bigger box, both packaged securely. They arrived very quickly.

2 products purchased

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Trusted Customer

2 years ago

Date of purchase: 27/10/2022

I haven’t received the item yet Evri delivery service the problem.

The delivery company let them down - Evri appear to have lost my parcel

Myles

AMARA

2 years ago

Hello, Thanks for your comments. I'm very sorry to hear that you experienced this delivery issue, this isn't the standard of service that we expect, nor usually receive from our chosen couriers so rest assured this will be raised for review. I'm pleased to see that you contacted our Customer Care team regarding this, who have arranged for a replacement order to be dispatched. I hope you're pleased with your purchase and we can welcome you back in the future to restore your faith in us. Best wishes, Myles

1 product purchased

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Gaynor Hewitt

2 years ago

Date of purchase: 16/10/2022

What Gaynor Hewitt said about AMARA:

Mirror frame let down

Mirror came (oversea) very quickly which is great...however the hanging on the back of mirror was flimsy and a little tricky...in putting it up the frame came away exposing some of the mirror which...

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Myles

AMARA

2 years ago

Hello, Thank you for your comments. Whilst I am happy to hear you received your order quickly, I'm very sorry to hear that there was an issue with the item. If there is ever an issue with an order, we do try to encourage our customers to contact our Customer Care Team so that we can investigate and hopefully resolve it for you. I have personally reached out to provide my assistance and I hope that we can welcome you back soon. Best wishes, Myles

1 product purchased

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corrine perkins

2 years ago

Date of purchase: 25/09/2022

What corrine perkins said about AMARA:

It is not what I expect, and have not tried it out yet.

1 product purchased

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Tira Fromdahl

2 years ago

Date of purchase: 02/09/2022

What Tira Fromdahl said about AMARA:

Long wait period to receive product

Rosie

AMARA

2 years ago

Good morning, Thank you for your review, we really appreciate people taking the time to let us know about their experience. I have looked into your order and can see that when you placed your order, the item was actually out of stock and by placing the order this prompted us to order it with our supplier. The fact the item was out of stock at the time of ordering will have been displayed on the product page - along with the expected arrival date which would have been about 2 - 3 weeks from when placing your order. I can see that when the item came into stock our warehouse team dispatched it within 24 hours and from tracking your order I can see that it was delivered to you within 3 days. We really hope that you are pleased with the product and we do hope to see you again soon. Rosie Customer Care

Rosie

AMARA

2 years ago

1 product purchased

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Trusted Customer

2 years ago

Date of purchase: 21/08/2022

Ok but no refund of faulty goods

Two out of three purchases were good but one faulty item was returned and no refund as yet.

Myles

AMARA

2 years ago

Hello, Thank you for providing your feedback. I'm very sorry to hear that you received an item faulty. We work closely with our warehouse team to ensure that orders are packaged to the expected standard and training is available to keep up this standard as we understand it is important for fragile items. We try to make it as clear as possible that we have a dedicated Customer Care Team available to assist with any issues and encourage customers to get in touch if there is an issue with an item so that we can promptly resolve it. I can see that your item is on return to our warehouse and your full refund will be processed once received along with an email confirmation. We hope we can welcome you back in the future. Best Wishes, Myles

3 products purchased

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Trusted Customer

2 years ago

Date of purchase: 14/08/2022

Customer Service is great and good value for money buy sometimes the products don’t arrive in perfect condition

Myles

AMARA

2 years ago

Hello, Thank you for your comments. I'm very sorry to hear that your items arrived in a less than expected condition, this isn't the experience we want a customer to have when shopping with us. Rest assured your comments will be taken on board for review. I'm pleased to see you contacted our Customer Care team regarding your recent order, and a prompt resolution was provided. We hope to welcome you back in the future to restore your faith in us as a retailer. Best Wishes, Myles

8 products purchased

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Trusted Customer

2 years ago

Date of purchase: 11/08/2022

So far so good... a good shop despite off times of felivery.

Myles

AMARA

2 years ago

Hello, Thanks for your feedback. I'm sorry to hear that you experienced this delivery issue, this isn't the standard of service that we expect, nor usually receive from our chosen couriers. We do try to encourage customers to get in touch if an order isn't received within the advised delivery timeframe so that we can look into this for you. I have tracked your parcel and can see this has now been delivered to you. We hope you are delighted with your item and we can welcome you back in the future. Best Wishes, Myles

1 product purchased

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Trusted Customer

2 years ago

Date of purchase: 07/08/2022

Mongolian Cushions

Never spoke to customer service, so can’t say wether they are good or not!

2 products purchased

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Trusted Customer

2 years ago

Date of purchase: 08/08/2022

Beautiful sheets, not sized as expected.

Beautiful king-sized sheets but do not fit my standard king sized mattress. I checked the size guide icon situated next to the size selector on the website before purchase, didn't see the different...

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Myles

AMARA

2 years ago

Hello, Thank you for your review. As a UK retailer, our bed linen sizes are based on UK sizes, however, as we want to accommodate our international customers, we provide a sizing guide for bed linen on the product page. We strive to ensure that relevant information such as dimensions is also available to our customers in the product description as we understand that this is important when online shopping so I apologise if the size wasn't what you expected. If you can't find the information you're looking for, our Customer Care Team is available via phone, live chat or email to help. We do also offer 30 days return if there is dissatisfaction with a product. We hope we can welcome you back in the future. Best Wishes, Myles

2 products purchased

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About AMARA

Over 300 leading brands. Unmissable interior inspiration. The latest home trends. AMARA connects you to the newest and most exciting collections from the world’s leading luxury home brands. We champion the best emerging home & interiors talent and share it with you first. Evolving from a single small boutique in 2005 to the online home of luxury interior style today, we’ve come a long way in a short space of time. Our best in class service is created through the latest insights, technology, and award-winning customer care. We’ve built long-standing relationships with the world’s leading designers for the home, which allows us to create exciting weekly collections of the best pieces for your home. You’ll find exclusive pieces, limited edition designs and the newest collections here before anyone one else. When it comes to creating the perfect home, we know what’s important.

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+44 1376 321100

Unit 4 Concord Farm, School Road, Braintree, Essex, CM77 6SP, United Kingdom