Dear Pjotrs
Thank you for your feedback. I completely understand your frustration and appreciate you taking the time to share your concerns.
I would like to explain that the reason we requested further information from you was purely due to the highly unusual nature of the issue you experienced. In all our time supplying this product, we have never encountered a problem relating to the manufacturing date, which is why we escalated this matter directly to Texecom for investigation.
As part of this process, and to ensure complete transparency and product integrity, we have returned our entire batch of this product to the manufacturer for thorough testing and review. Texecom are currently working to identify the root cause of the issue and to prevent any future occurrences.
As you are aware, we are currently awaiting a delivery of replacement stock, which is now in production. We completely understand the inconvenience this has caused, which is why we offered a refund as an alternative solution. However, we respect your decision to wait for the replacement unit.
We genuinely appreciate your patience and understanding while we work through this unusual situation. Please be assured that as soon as the new stock arrives, we will prioritise getting your replacement unit to you without delay.
If you have any further questions or concerns in the meantime, please don’t hesitate to contact us.
Kind regards,
