Hi there,
Thank you for your review. I am sorry to hear of your frustrations following your experience and of any concerns caused regarding our cover.
As this is not the experience we wish for our customers to have, we appreciate you taking the time to share your feedback with us and providing us with the opportunity to review this matter further.
In saying this, I have escalated your review on to the relevant team to look into in more depth.
However, can you please confirm if you would like to be contacted by our team to discuss your feedback or any further that concerns you might have.
Kind regards,
Alisa
