We sincerely apologise for the issues caused by the failed delivery. Although the vast majority of our deliveries do go to plan I can only confirm that we're fully aware of the problems and inconvenience incurred if something goes wrong and work closely with suppliers and couriers to continually improve.
The original item ordered was not in stock & replacement was similar but I needed to check online instead of being sent details.
Also I had a problem initially with delivery with despite informing...
communication ....still waiting for the oven was told to expect delivery around 7th. Delivery on 14th thank you ... it took time but is a good product
Produktanmeldelser
Steve
Caterkwik
8 years ago
Good morning,
Thank you for your valued feedback.I do apologise for the delay with your product.At the time of ordering a member of our team emailed you to advise the delivery would be w/c 7th August, which you accepted.But where we have let you down is not keeping you informed of the additional delays, as some containers that come from the far East can be delayed for several weeks.We do have procedures in place to deal with this but it has been unfortunately missed off our supplier back order list so was not flagged for our team to notify you.It is also worth bearing in mind that you were not offered an alternative at the time of ordering, which is normally our policy.Once again, we can only learn from our mistakes, and if you choose to use us in the future I hope we live up to your expectations.
Kind regards Steve Doyle
TC
Trusted Customer
8 years ago
Thank you oven now with us and we are pleased with it
Købsdato: 03/08/2017
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Pålidelig kunde
8 years ago
I was amazed to find a company that delivered to my area free of charge. The item I purchased was at a very competitive price especially taking in to account there was no charge for delivery. The...
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Produktanmeldelser
Købsdato: 04/08/2017
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TC
Trusted Customer
8 years ago
Hvad Trusted Customer sagde om Caterkwik:
Excellent.
Great product, reasonable price, would definitely use again.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.