A better service than my last order. But it's all part of my last dead delivery,so I'll hold my judgement and see if the replacement is sent. Its nearly 3 weeks into July and nothing yet!!Overall a...
Thank you for your feedback. We're glad to hear you were pleased with your experience. Your comments will be shared with the team.
Kind regards,
Ryan, Customer Care
Cwsmer Dibynadwy
2 days ago
I was asked too early about begonias. They have now sprouted and growing
Product reviews
Ryan B
Van Meuwen
3 days ago
I’m very sorry to hear that none of your plants have sprouted. Your feedback will be passed along to our horticultural and quality control teams so we can investigate and improve our product reliability.
Kind regards,
Ryan, Customer Care
Cwsmer Dibynadwy
2 days ago
I was asked too early abot begonias. They have now sprouted and are growing OK
Ryan B
Van Meuwen
3 days ago
Thank you for your feedback. We're pleased to hear your order arrived in good condition. Your comments will be shared with the team.
Kind regards,
Ryan, Customer Care
First of all, taking two months to even acknowledge there might be a problem is 100% unacceptable.
Then to write a banal response effectively washing your hands of everything is also not acceptable....
Service was ok.
Delivery was dreadful
Plants dead or dying
Ryan B
Van Meuwen
3 days ago
I’m very sorry to hear that your delivery experience was poor and that many of the plants arrived dead or dying. While I’m glad the service was acceptable, your feedback will be passed on to help us improve both our delivery and plant quality.
Kind regards,
Ryan, Customer Care
SL
Susan Laird
3 days ago
Plants that I have saved. I am baffled that they are not growing.. why is that?
Product reviews
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Ryan B
Van Meuwen
3 days ago
I’m sorry to hear that the majority of your plugs arrived dead or dying. I hope the ones you’ve planted in the hanging basket recover well. Your feedback will be passed along to help us improve our plant quality and handling.
Kind regards,
Ryan, Customer Care
The planters arrived promptly and ‘looked’ ok initially.
Hannah L
Van Meuwen
3 days ago
Thank you for your feedback. We're pleased to hear the planters arrived promptly and made a good initial impression.
Kind regards,
Hannah
Van Meuwen Customer Care
Cwsmer Dibynadwy
3 days ago
I was very pleasantly surprised to receive feedback following my feedback.
I appreciate the offer sent and accept it with most grateful thanks.
Product reviews
Hannah L
Van Meuwen
3 days ago
We’re very sorry to hear that, despite your careful attention and following the instructions, only two of the plants have survived. We understand how disappointing this must have been, especially after doing everything right.
We’ve contacted you directly to resolve the matter, and your feedback has been passed on to our growing and quality control teams for review.
Kind regards,
Hannah
Van Meuwen Customer Care
Cwsmer Dibynadwy
3 days ago
I was most pleasantly surprised to receive feedback following my previous feedback.
The offer is most gratefully accepted and with many thanks.
Good afternoon,
I’m sorry to hear that your delivery took longer than expected. We always aim to dispatch plants as quickly as possible, but occasionally delays can occur due to factors beyond our control.
If you experience any further issues or have concerns, please don’t hesitate to contact our Customer Care team.
Best regards,
Clare
Cwsmer Dibynadwy
3 days ago
Thank you for your positive response. I appreciate the voucher offer.
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Clare
Van Meuwen
3 days ago
Good afternoon,
I’m sorry to hear the Eton Mess hanging baskets did not meet your expectations in terms of colour balance. It’s good to know the plants are healthy and growing well, though. Sometimes petunias can be quite vigorous, which may affect the overall appearance.
Due to the disappointment caused, I have sent an email to the address provided in your review, in the hope that I can resolve this issue for you.
Best regards,
Clare
Established as a producer of tulip and daffodil bulbs in 1973, Van Meuwen diversified into mail order in 1977. Today Van Meuwen is a horticultural mail order specialist, working hard to ensure you receive the best quality plants and bulbs, delivered direct to your home at affordable prices. Our range includes familiar, well-established favourites as well as exciting new varieties: our buyers are on a constant search for new and exclusive ideas from all parts of the world, so you'll find something different every year.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Established as a producer of tulip and daffodil bulbs in 1973, Van Meuwen diversified into mail order in 1977. Today Van Meuwen is a horticultural mail order specialist, working hard to ensure you receive the best quality plants and bulbs, delivered direct to your home at affordable prices. Our range includes familiar, well-established favourites as well as exciting new varieties: our buyers are on a constant search for new and exclusive ideas from all parts of the world, so you'll find something different every year.