Hi Wendy,
Thank you for your review.
We're truly sorry to hear that your experience didn’t meet your expectations; We always aim to deliver the best possible service.
We’d really appreciate the opportunity to learn more about what went wrong so we can make it right and improve moving forward.
If you're open to it, please reach out to us or let us know the best way to contact yourself to discuss further.
Kind Regards,
Sophie Davies
Customer Service Advisor