Plants arrived in poor state and hardly big enough to be posted on.
Ryan B
Suttons
14 hours ago
We’re very sorry your plants arrived in poor condition and smaller than expected. Your feedback has been passed on to help us improve our quality standards.
Kind regards,
Ryan, Customer Care
KS
Kenneth Simpson
5 hours ago
It appears that I am not alone in being very dissatisfied in the quality of plants from Suttons.
The response is very poor and autobot generated or cut and pasted for a similar reply.
I do not expect this from a company that I have been dealing with for years. I seriously doubt I'll shop with them in the future.
Recenze produktu
Ryan B
Suttons
14 hours ago
We’re very sorry to hear that many of your plants did not thrive despite your careful attention. This is disappointing, and your feedback will be passed on to help improve our plant quality.
Kind regards,
Ryan, Customer Care
KS
Kenneth Simpson
5 hours ago
All in all this company has gone to the gogs
Ryan B
Suttons
14 hours ago
We’re sorry your plants did not grow as expected despite good conditions. We appreciate your feedback and will pass it on to improve our products.
Kind regards,
Ryan, Customer Care
Ryan B
Suttons
14 hours ago
We’re sorry to hear you were disappointed with your plants this year. Your feedback is important and will be passed on to help us improve.
Kind regards,
Ryan, Customer Care
Delivery was fine. As expected. Follow up service non existent.
Ryan B
Suttons
14 hours ago
We’re pleased the delivery met expectations but sorry to hear you were disappointed with the aftercare. We aim to offer helpful and responsive support and regret that this wasn’t your experience. Your feedback will be reviewed by our service team.
Kind regards,
Ryan, Customer Care
JI
Julie Inan
8 hours ago
Ryan, did you bother to read my comments? The two dwarf lilacs DIED within a week of purchase.
Recenze produktu
Ryan B
Suttons
14 hours ago
I’m very sorry to hear that both your dwarf lilacs died so quickly. This is certainly not the quality we aim to provide. We will ensure this feedback is passed on so we can improve. If replacements are available, we would be happy to arrange these for you.
Kind regards,
Ryan, Customer Care
Ryan B
Suttons
14 hours ago
I’m sorry to hear your plants aren’t looking their best at the moment. Please do keep us updated on their progress, and if you need any advice or assistance, don’t hesitate to get in touch.
Kind regards,
Ryan, Customer Care
Get a new courier. Two weeks to deliver "live" plants is too long; the packaging is inadequate for letterbox delivery for the posti-plugs and we are not all home all day to wait for the courier.
Ryan B
Suttons
14 hours ago
We apologise for the delay in delivery and the issues with packaging. We appreciate your feedback regarding the courier and the letterbox delivery method. We will review this to improve future service and ensure plants arrive in better condition and more promptly.
Kind regards,
Ryan, Customer Care
Důvěryhodný zákazník
13 hours ago
Two months is an awfully long time to take to respond to feedback. The plants that have survived are still very poor specimens.
Recenze produktu
Ryan B
Suttons
14 hours ago
We are very sorry to hear about the condition of the posti-plugs on arrival and the lengthy transit time. It is disappointing when plants suffer during delivery despite our best efforts. We appreciate your patience and understand your concerns about their recovery. We will raise this with our courier to help prevent similar issues in future.
Kind regards,
Ryan, Customer Care
Ryan B
Suttons
14 hours ago
We’re sorry to hear that you experienced fewer seeds than expected and a low germination rate. We take storage and transport conditions very seriously and will investigate this matter further to ensure quality is maintained.
Kind regards,
Ryan, Customer Care
0
Sdílet
Důvěryhodný zákazník
15 hours ago
Datum nákupu: 16/06/2025
Please see previous reviews.
Naomi
Suttons
13 hours ago
Thank you for taking the time to leave a review, and for your lovely comments regarding our service. We're so pleased to hear that you had a positive experience, and we truly appreciate your kind words and support. Kind regards, Naomi, Suttons Customer Care
Recenze produktu
Naomi
Suttons
13 hours ago
Thank you for your 5 star feedback. We're so pleased to hear that we were able to resolve the issue you experienced with the Potentilla. Your satisfaction is important to us, and we hope the plant now brings you lasting enjoyment in your garden. Kind regards, Naomi, Suttons Customer Care
Naomi
Suttons
13 hours ago
We hope your Gerbera seeds prove successful and appreciate you taking the time to share your comments. Kind regards, Naomi, Suttons Customer Care
Naomi
Suttons
13 hours ago
Thank you for your feedback. We’re glad to hear that everything has been resolved to your satisfaction. If you need any further assistance, please don’t hesitate to get in touch. Kind regards, Naomi, Suttons Customer Care
Thank you for your positive review. We truly appreciate you taking the time to share your feedback with us. It means a great deal to know that you are happy with our service. Kind regards, Naomi, Suttons Customer Care
Recenze produktu
Naomi
Suttons
13 hours ago
We're sorry to hear you've experienced disappointing results with the Lavender Duo plants and sincerely apologise if our products did not meet expectations. We truly value your feedback, as it helps us maintain the high standards we aim for and improve wherever needed. Thank you for taking the time to share your experience. Kind regards, Naomi, Suttons Customer Care
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!