Excellent throughout. Delivery was prompt, and even when one of the items didn't fit me, the customer service was still very understanding, and sent over the next size up, and that was also very...
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Recenze produktu
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Důvěryhodný zákazník
6 months ago
Datum nákupu: 04/01/2025
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Recenze produktu
Beth
Russums
6 months ago
Sorry to hear that you are not happy with the quality of apron that you have received from us. We make these in-house in our sewing room, and the material composition is 65/35. We have not received any other complaints regarding leaving noticeable spots before, we would like to learn more and hopefully rectify this for you, if you could contact our Customer Service team, we will be able to advise and help you with any queries or issues that you have with your order.
Excellent, very thorough and informative. The order was tracked, verified and delivered on time.
The order was exactly as promised in the viewing on the website.
ordering process and confirmation of age worked well. knife looks good but bought as a gift so unable to comment further.
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Důvěryhodný zákazník
7 months ago
Datum nákupu: 01/12/2024
poor customer service. emailed theoir contact email twice with issues about my purchase, but have just been ignored
Beth
Russums
7 months ago
thank you for your review. Our customer service team has contacted you since seeing this review and I'm pleased that this issue is now being dealt with. We've sent out a pre-paid returns bag for you to send the faulty item back and we will keep in touch with you from there. If you do have any queries or issues in the future, we have a customer service team that answers every call that are always happy to help.
Russums is a leading supplier of clothing and equipment to the hospitality industry. We supply chefs and food service workers throughout the UK and Europe and believe passionately that quality matters.
We are a sixth generation family business, independently owned and run by the Russum family. The business is now established as a leading multi channel supplier of catering clothing and equipment and remains true to the principles of Edward Russum our founder.
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Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
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Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Russums is a leading supplier of clothing and equipment to the hospitality industry. We supply chefs and food service workers throughout the UK and Europe and believe passionately that quality matters.
We are a sixth generation family business, independently owned and run by the Russum family. The business is now established as a leading multi channel supplier of catering clothing and equipment and remains true to the principles of Edward Russum our founder.