Recenze společnosti Pure Ventilation

Thank you for your feedback. The Hybrid exhaust fan is a popular unit, and we have received a lot of positive comments on it. We have not had a complaint about the cover plate not sitting flush to the ceiling before now; however, we are more than happy to help if possible. Please reach out to us contact form here: https://www.pureventilation.com.au/contact-form/ and provide photos of the issue so we can best assist.

Hi there, Thank you for taking the time to share your feedback. We're sorry to hear the fan hasn’t met your expectations in terms of airflow and timer functionality. As part of the budget domestic range, the Mercator Rider is designed for general use, and airflow specs aren't typically provided by the manufacturer for these models. Because personal comfort can vary greatly—especially with products like fans—we usually recommend visiting a store to get a feel for the airflow if you’re after something quite specific. We understand that’s not always possible, which is why we offer pre-purchase support via phone, email, and live chat. We're genuinely sorry you didn’t get a chance to connect with us beforehand so we could help guide you to the best option for your needs. If you'd like to explore alternative models with different airflow settings or timer features, we’d be happy to assist—just let us know. Kind regards, The Team at Pure Ventilation.