Feriehus, Helberskov, Danmark

Dear Guest. First of all, I would like to apologize that there has been extra waiting time in connection with the credit for the purchase of the missing duvets and pillows, this is certainly not how the process should have been, and we thank you for your feedback, it is a very regrettable and unfortunate situation that has certainly not been our intention. Regarding the cleaning, I'm sorry to read that there have been challenges there too, we perform a lot of cleaning every single day, with a high standard, errors can occur but in these cases we also do everything possible to correct these errors when they occur - It is important for us to be able to welcome all our guests in clean and welcoming holiday homes, so that you can enjoy your stay to the fullest. After all, I hope you had a great vacation and I look forward to welcoming you to our holiday homes another time. Yours sincerely NOVASOL A/S