Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Inside Story Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/inside-story | Feefo

Zobrazení všech 78 recenzí

Katherine North

East Sussex

19 hours ago

Datum nákupu: 13/06/2025

Co říká Katherine North o Inside Story:

Saw the mirror up close in Bluewater and was met by very welcoming staff. I followed up with an online purchase and am very happy with the result.

Recenze produktu

Natalie Davies Interior Design

North Yorkshire

22 hours ago

Datum nákupu: 13/06/2025

Co říká Natalie Davies Interior Design o Inside Story:

I have emailed Customer Services several times regarding the faulty table, but still have received neither a replacement nor a refund.

Recenze produktu

Důvěryhodný zákazník

2 days ago

Datum nákupu: 12/06/2025

Amazing! Love this diffuser, my favourite, and that’s saying something!

Recenze produktu

Důvěryhodný zákazník

2 days ago

Datum nákupu: 12/06/2025

Bought two of the chairs in neutral colour wood. When they arrived, one was neutral and the other was walnut wood. However, both were substantially damaged both from the delivery and in terms of the...

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Milla

Inside Story

2 days ago

Good morning, Thank you for taking the time to leave your feedback. I'm truly sorry for the issues you've experienced — from receiving the wrong and damaged items to the difficulties with the return process and refund delays. This is far from the standard we want for you or any of our customers. To confirm, your remaining refund was processed on 26th June and should appear in your account within 3–5 working days, depending on your bank. Your feedback has been shared with the relevant team, and the situation is being reviewed so we can learn from it and prevent similar issues in the future. This was a rare occurrence, and I want to reassure you it’s being taken seriously. Sincere apologies again, and thank you for your patience. Kind regards, Inside Story Customer Care

Recenze produktu

Judith Powell-Jones

Lostwithiel Cornwall

8 days ago

Datum nákupu: 27/05/2025

Co říká Judith Powell-Jones o Inside Story:

I spoke to customer services before placing the order and the lady was extremely helpful.

Recenze produktu

Thelma Miller

Londonderry

22 days ago

Datum nákupu: 23/05/2025

Co říká Thelma Miller o Inside Story:

Ohh my god the service is so quick.the smell of the defusers is something else..l highly recommend this brand 100%

Recenze produktu

Důvěryhodný zákazník

1 month ago

Datum nákupu: 06/05/2025

Lack of effort to refund my purchase.

Makayla Sher

Inside Story

1 month ago

Good afternoon, Thank you for taking the time to leave your feedback. I am so sorry that we have let you down in getting your refund processed for you. I can see that our customer service team are currently in contact with you to resolve this, I do hope we are able to resolve this issue for you promptly and we can help get this 1* service to a 5* service. Kind regards, Inside Story.

Recenze produktu

Makayla Sher

Inside Story

1 month ago

Good afternoon, Thank you for taking the time to leave your review. I am very disheartened to hear that you received your mirror in less-than-perfect condition. This is not the quality we want you to receive. I am so sorry again that this has happened with your order. I have reached out to you by email and hopefully, we can have this resolved for you and I do hope that in the future we can provide a perfect mirror. Kind regards, Inside Story.

Důvěryhodný zákazník

1 month ago

Datum nákupu: 12/05/2025

These items arrived on time , well packed good delivery

Recenze produktu

Důvěryhodný zákazník

1 month ago

Datum nákupu: 12/05/2025

I’ve had VERY little correspondence. Only correspondence I’ve had is when I’ve contacted them to ask where my item is. I am STILL to receive my item. I’m getting very worried about this

Makayla Sher

Inside Story

1 month ago

Good afternoon, Thank you for taking the time to leave your feedback. I am so disheartened to hear that you have had very minimal contact from us with this order. I have looked into this as well, and I can see that tracking was provided to you by our customer service team on where whereabouts of your order. If you still have not received the order, please do reach out to us again so we can investigate this for you and put it right. Kind regards, Inside Story.

Důvěryhodný zákazník

1 month ago

Datum nákupu: 06/05/2025

Makayla Sher

Inside Story

1 month ago

Good afternoon, Thank you for taking the time to leave your feedback. I am disappointed to see that we have not provided you with our usual 5* service. I do hope the future we can redeem ourselves and provide you with the best service possible. Kind regards, Inside Story

Recenze produktu

Emily Edwards

Inside Story

1 month ago

Good morning, thank you for bringing this to our attention and I am so sorry to hear that your order never arrived. We completely understand how frustrating and disappointing this must be, and we sincerely apologise for the inconvenience caused. Please know that this is not the level of service we strive to provide. We take delivery issues very seriously and are currently reviewing this with our courier partner to understand what went wrong. In the meantime, I can see that our team have already issued a refund for you, I do hope this relives any further concerns you may have. Thank you again for your patience, and for giving us the opportunity to resolve this. We truly value your feedback, and will absolutely take your comments into account as we review our delivery processes moving forward. Kind Regards, Inside Story Customer Care.

Neobdržel/a jste pozvánku k recenzi?

O Inside Story

Come with us and let us take you to a place. A place filled with colour, craft and creativity. From cushions to candles. From velvets to linens. Where things of beauty make you smile, where clever design surprises and inspires. This is the story of Inside Story. The place where your story starts.

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0208 877 4002

55 Kimber Road, London, Greater London, SW18 4NX, United Kingdom

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Inside Story

Gold Round MirrorVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuIt arrived exactly as it looks on the website. Nice and large it looks great in our bathroom matching our brass taps and doorknobs.

Bobbin Side TableVíce recenzí pro tento výrobek (2)Prohlédnout si stránku výrobkuLegs did not fit properly due to the fixing points being incorrectly positioned resulting in a wonky table. I have asked Customer Services to replace it, but after a week, still nothing has been...Přečíst vše

Earl Grey And Lemon DiffuserVíce recenzí pro tento výrobek (3)Prohlédnout si stránku výrobku

Dalston ChairVíce recenzí pro tento výrobek (4)Prohlédnout si stránku výrobkuBought two of the chairs in neutral colour wood. When they arrived, one was neutral and the other was walnut wood. However, both were substantially damaged both from the delivery and in terms of the...Přečíst vše

Soy Blend Dinner Candles 2 PackVíce recenzí pro tento výrobek (3)Prohlédnout si stránku výrobkuBeautiful colour which was what attracted me but burn messily with wax running down over the candlestick and beyond.

Juniper Cedarwood DiffuserVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobku

Dalston ChairVíce recenzí pro tento výrobek (4)Prohlédnout si stránku výrobkuIt arrived broken. It’s been 2 weeks and I still haven’t received my refund.

Dalston ChairVíce recenzí pro tento výrobek (4)Prohlédnout si stránku výrobkuI didn't syle it in anyway because it never arrived. You should really re consider your delivery company.

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?