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Recenze společnosti cardfactory

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cardfactory is the UK’s leading specialist retailer of cards, gifts and celebration essentials.

Služba
4.4
/5
Produkt
4.5
/5

5

4

3

2

1

5,197

486

284

198

631

6,796

hodnocení za poslední rok

Zobrazení všech 40,544 recenzí
Důvěryhodný zákazník
7 years ago
Datum nákupu: 25/11/2017
Excellent choice and price
Excellent choice and price. Easy to personalise
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Důvěryhodný zákazník
7 years ago
Datum nákupu: 28/11/2017
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Důvěryhodný zákazník
7 years ago
Datum nákupu: 23/11/2017
Just great at a reasonal price
Love being able to do my own thing, in a way makes it quite personal
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Důvěryhodný zákazník
7 years ago
Datum nákupu: 27/11/2017
Ordered online and was okay but ordered a few of the same cards so would be good if I could duplicate the same card and change the names but couldn't. Also the larger card was bent when it arrived.
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Adam
cardfactory
7 years ago
Thank you for you feedback. I am very sorry for your problems you have encounter with this order, this is not our usual level of service. Unfortunately we do not have a system in place to duplicate personalized cards and just change the name, but we are looking at implementing this. I am sorry we were unable to provide this service for you.

I cannot see any communication from yourself, in regards to this order on our system. We do recommend you contact us directly if you have issues with your order so we can get these resolved as soon as possible for you. On this occasion i have refunded you for the card that arrived bent. 

I can see the other cards you ordered, the small size was selected, which is why they were smaller than anticipated. Due to the confusion i have refunded you on the items as well.

I hope this does not stop you from wanting to order with us in the future, so we an provide you with a better experience and level of service next time. 


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EC
ellie cousins
7 years ago
Datum nákupu: 27/11/2017
Co říká ellie cousins o cardfactory:
Very dissapointed
I ordered a personalised bauble and it came blurry, which is very disppointing as it was taken on a professtional camera and it was going to be a christmas gift.
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Emma - Customer Service Advisor
cardfactory
7 years ago
Thank you for your feedback, I'm really sorry that you were unhappy with your product, we haven't been contacted about this so were not aware that there was an issue with it until now.
I have emailed you directly to look into this and arrange a replacement for you.
Really sorry for any inconvenience
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DN
David Nicholson
7 years ago
Datum nákupu: 30/11/2017
Co říká David Nicholson o cardfactory:
top notch service with a first class product & delivery
excellent service and very easy to use would definitely use you again and I am just about to order something else now in time for christmas
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Adam
cardfactory
7 years ago
Thank you for your wonderful feedback, we really appreciate you taking the time to write us a lovely review. Please shout about us to all your friends! We are so happy to hear you are so please with your personalised gifts from Card Factory. We look forward to giving you more excellent service soon!
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GG
Gillian Fontaine-Grist
7 years ago
Datum nákupu: 09/11/2017
Co říká Gillian Fontaine-Grist o cardfactory:
Well produced
Although l think that pricing of multiple orders should be considered ( l bought multiple numbers of the same design but paid the same per card as when buying one) these cards came well wrapped and...

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VB
Valerie Ball
7 years ago
Datum nákupu: 11/11/2017
Co říká Valerie Ball o cardfactory:
Always on time worth every penny
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Adam
cardfactory
7 years ago
Thank you for your wonderful feedback, we really appreciate you taking the time to write us a lovely review. Please shout about us to all your friends! We are so happy to hear you are so please with your personalised gifts from Card Factory. We look forward to giving you more excellent service soon!
0
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AB
Amy Blackledge
7 years ago
Datum nákupu: 29/11/2017
Co říká Amy Blackledge o cardfactory:
Awesome
Brilliant and reliable
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0
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Důvěryhodný zákazník
7 years ago
Datum nákupu: 30/11/2017
Great!
Great!
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0
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O cardfactory
At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets
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Card Factory plc, Century House, Brunel Road, Wakefield, West Yorkshire, WF2 0XG, United Kingdom
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O cardfactory
At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets