Com es recullen les ressenyes de Feefo?

Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.

Qui pot deixar una ressenya de Feefo?

Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.

Com verifiquem les ressenyes?

Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.

Com ens encarreguem de les ressenyes falses?

Feefo impedeix que es deixin ressenyes falses perquè només convidem els compradors verificats.

Ressenyes de Ornamental Trees Ltd | Opinions d'atenció al client per a | https://www.feefo.com/reviews/ornamental-trees-ltd Feefo

Mostrant 9,988 ressenyes

Client de confiança

20 days ago

Data de la compra: 16/01/2025

Dead tree and no reply to my emails

Really bad service. Waited about 3 months for my tree to be delivered. It died after 3 months. No reply to my emails requesting a replacement

Ressenyes sobre un producte

Clinton Basford

Horsham

1 month ago

Data de la compra: 25/04/2025

Què Clinton Basford va dir sobre Ornamental Trees Ltd:

Poor service.

I'm absolutely speechless, appalled

Ressenyes sobre un producte

Client de confiança

1 month ago

Data de la compra: 09/04/2025

Avoid - no follow-up even when promised

Really awful service and no follow up. The company left a reply to my original review with seemingly an effort to help. But after I got in touch they have not replied. Their response on the review...

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Ressenyes sobre un producte

Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, thank you for your feedback. We’re truly sorry to hear about your experience. This is absolutely not the standard of service we aim to provide, and we sincerely apologise for the disappointment and frustration caused. Your feedback has been passed on to the relevant team, and we are working hard to put this right for you. Please do reach out to us directly at sales@ornamental-trees.co.uk or give us a call—someone from our team will be in touch to advise on the next steps and help resolve this issue as quickly as possible. Thank you for bringing this to our attention. We truly value your feedback and are committed to improving our service. Kind regards, Customer Services.

Client de confiança

1 month ago

They team have not been in touch. Their message here is just to make it look like they care to other customers but the reality is they don't.

Customer Services

Ornamental Trees Ltd

1 month ago

We’re very sorry to hear you were disappointed with your tree. Please be assured that every tree we send out is thoroughly checked and we never knowingly dispatch unhealthy plants. We want all of our customers to be 100% satisfied with their order. That said, we completely understand your concerns and apologise for the frustration caused. We’re currently experiencing a very busy period, but we are working hard to resolve this as soon as possible. In the meantime, please do get in touch with us at sales@ornamental-trees.co.uk so we can look into this further for you.

Client de confiança

1 month ago

I have been in touch but the team have not bothered to reply the message from them is just marketing

Client de confiança

1 month ago

Data de la compra: 16/01/2025

Disappointing Experience

I was excited to purchase an Osakazuki tree from Ornamental Trees, expecting quality and reliable customer support. Unfortunately, my experience has been deeply disappointing. The tree I received...

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Ressenyes sobre un producte

Hiro Miyamoto

Cambridgeshire

1 month ago

Data de la compra: 05/04/2025

Què Hiro Miyamoto va dir sobre Ornamental Trees Ltd:

Wrong plant and bad customer service

Service currently non existent. No one replies to emails or picks up the phone. There is no way of getting through to them. The automated phone answer is that they are going through a busy time. ...

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Ressenyes sobre un producte

Brian Patterson

Durham

1 month ago

Data de la compra: 11/04/2025

Què Brian Patterson va dir sobre Ornamental Trees Ltd:

Choisya Sundance shrub

Rubbish service no communication whatsoever did not get what I paid for selling 12L pot but delivered a 10 L pot shrub was very small for the money and could not get to speak to anyone by email or...

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Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, Thank you for your leaving this feedback, we are sorry to hear you are not happy with your experience. Please accept our apologies for the delay in communication, we are now experiencing a high volume of enquiries coming into the business as we are in the midst of our peak season and our customer service team are trying to manage this as best they can. We sincerely apologise for any inconvenience caused by the pot size discrepancy, rest assured we are confident this should not affect the health of the shrub and we hope you will enjoy your product for many years to come. Should you have any further questions going forward please do not hesitate to contact us and we will be more than happy to assist you where possible. Kindest Regards Customer Services

Ressenyes sobre un producte

Client de confiança

2 months ago

Data de la compra: 27/03/2025

AVOID IF YOU MAY NEED TO AMEND YOUR ORDER!!!

I ordered 2 trees separately in spring. First tree arrived & was perfect, then I realised I had insufficient room spare for the second tree ordered on advance purchase. I emailed their sales on 10...

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Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, please accept our apologies for the delay in you receiving your refund, we have investigated this issue and it has become apparent this is stuck at the pending stage on our system. We have released this for refund as a matter of urgency and you should receive your refund today. Again we do apologise for this inconvenience. Kindest Regards Customer Services

Ressenyes sobre un producte

Dr Mark Tonge

Cumbria

2 months ago

Data de la compra: 29/03/2025

Què Dr Mark Tonge va dir sobre Ornamental Trees Ltd:

Apple tree

Excellent service

Ressenyes sobre un producte

Client de confiança

2 months ago

Data de la compra: 17/03/2025

Would advise strongly not to use this company. I have been so disappointed with my recent order. The plants arrived late (five weeks to arrive with no updates from the company) and were small and...

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Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, We are sorry to hear you are not happy with your experience and we appreciate this is extremely frustrating for you. Please accept our apologies for the delay in communication, we are experiencing a high volume of enquiries coming into the business as we are in the midst of our peak season and our customer service team are trying to manage this as best they can. We have located your email communication which has been forwarded to a Manager who will in turn respond accordingly to you by close of business today

Ressenyes sobre un producte

Client de confiança

2 months ago

Data de la compra: 29/03/2025

An excellent service with quality goods provided.

Excellent, the tree arrived as stated on the confirmation of order.

Ressenyes sobre un producte

No heu rebut cap invitació a les ressenyes?

Quant a Ornamental Trees Ltd

At Ornamental Trees, we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. We are proud to have won the Feefo Platinum Trusted Service Award for 6 years running.

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01943 660870

River View Farm, Leathley Lane, Leathley, North Yorkshire, West Yorkshire, LS21 2JR, United Kingdom

Feefo Trusted Service Awards

Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.

Què són els Trusted Service Awards

Part de la iniciativa Treefo

Treballem amb Ecologi per finançar projectes de plantació d'arbres a canvi de les ressenyes recollides per Ornamental Trees Ltd

Més informació sobre Treefo

Per què confiar en les ressenyes de Feefo?

Més informació sobre Feefo

Ressenyes de Ornamental Trees Ltd

Prunus serrulaMés ressenyes d’aquest producte (5)Veure la pàgina del producteI was so very much looking forward to my Tibetan Cherry Tree which was a birthday gift from my friends. I followed all of the instructions however it died within a few months. I emailed Ornamental...Read all

Tree Planting KitMés ressenyes d’aquest producte (23)Veure la pàgina del producteTerrible customer service. My tree died within a few months and I sent several emails requesting a replacement and they acknowledged my email but never replied. I would never again use Ornamental...Read all

Cercis canadensis 'Forest Pansy' TreeMés ressenyes d’aquest producte (8)Veure la pàgina del producteSee my review of the other tree I bought - the pictures shown on the website look nothing like the stick I received. Avoid.

Rootgrow - 150gMés ressenyes d’aquest producte (48)Veure la pàgina del producteI am not sure about this product as I used it as per instructions but the tree is dying.

Acer palmatum 'Osakazuki'Més ressenyes d’aquest producte (20)Veure la pàgina del producteI was excited to purchase an Osakazuki tree from Ornamental Trees, expecting quality and reliable customer support. Unfortunately, my experience has been deeply disappointing. The tree I received...Read all

After Plant Tree & Shrub FertiliserMés ressenyes d’aquest producte (6)Veure la pàgina del producteI am not sure about this product as I used it as per instructions but the tree is dying.

Sorbus vilmorinii TreeMés ressenyes d’aquest producte (2)Veure la pàgina del producteOrdered sorbus vilmorinii tree

Discovery Apple TreeMés ressenyes d’aquest producte (1)Veure la pàgina del producteApple tree arrived in good time, well packaged and in looks healthy and vigorous. It is settling in well.

Hydrangea petiolarisMés ressenyes d’aquest producte (3)Veure la pàgina del producteHydrangea the only plant that seemed in good health. Would advise strongly not to use this company. I have been so disappointed with my recent order. The plants arrived late (five weeks to arrive...Read all

Syringa 'Red Pixie' ShrubMés ressenyes d’aquest producte (2)Veure la pàgina del producteWould advise strongly not to use this company. I have been so disappointed with my recent order. The plants arrived late (five weeks to arrive with not updates from the company) and were small and...Read all

Arbutus unedo TreeMés ressenyes d’aquest producte (12)Veure la pàgina del producteWe have used Ornamental Trees several times as the quality of service and tree provided has always been excellent. The Arbutus unedo tree purchased on this occasion was as described and very healthy....Read all

Com es recullen les ressenyes de Feefo?

Qui pot deixar una ressenya de Feefo?

Com verifiquem les ressenyes?

Com ens encarreguem de les ressenyes falses?