Luxe Volume Clip-in Extensions 20" - 180gms

We are sorry that occasionally our customers have to preorder certain items. Unexpectedly high levels of sales can mean we sell out of stock and the impact of Covid-19 has meant a delay to some of our restocks that were already in production. We work very hard to restock as quickly and as you experienced, we advise our customers where a product is out of stock within 24 hours, giving them the option of an alternative product, refund or to wait for the restock. You opted to wait for the restock but changed your mind a few days later and requested a refund. This was processed on the first working day following your request. If you still cannot see the refund in your account, please speak to your bank.

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Thanks for the lovely feedback, with the right care, our extensions can last years, whilst this isn't great for our profits 😂, it is great for our brand as it is synonymous with quality, which is what we strive for in all of our products. Don't forget to tag us in your photos on The Gram @hairrehablondon *** 📸

I'm sorry we did not meet your quality expectations on this occasion. In general, our 180 gram extensions are usually enough weight to blend with most hair types, however, we do offer our Ultimate Extensions at 280 grams.

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We do have to take payment for the goods before shipping them to you. We are sorry that occasionally our customers have to preorder certain items. Unexpectedly high levels of sales can mean we sell out of stock. We work very hard to restock as quickly as possible and try to keep our customers informed on estimated delivery dates on these occasions.

Thanks for taking the time to provide feedback😊