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Good afternoon, I’m sorry to hear the Eton Mess hanging baskets did not meet your expectations in terms of colour balance. It’s good to know the plants are healthy and growing well, though. Sometimes petunias can be quite vigorous, which may affect the overall appearance. Due to the disappointment caused, I have sent an email to the address provided in your review, in the hope that I can resolve this issue for you. Best regards, Clare

Good morning, Thank you for your feedback on SunBelievable™ Brown Eyed Girl. I'm sorry to hear the plants aren’t growing as vigorously as expected just yet. Regular feeding and a sunny spot should certainly help encourage stronger growth, especially as the season progresses. If you need any specific care tips or support along the way, we’re always here to help. We hope they soon reward you with plenty of bright blooms. Best regards, Clare

Good morning, Thank you for your lovely comments on Phlomis tuberosa ‘Bronze Flamingo’. I'm pleased to hear the plants arrived healthy—while they may start off small, they’re known to establish well and put on a beautiful display as they mature. We hope you enjoy watching them grow and flourish in your garden! Best regards, Clare

Good afternoon, I’m sorry to hear your Acer Bold Duo plants are struggling and that you didn’t receive care instructions. It’s not unusual for young plants to have a slender stem initially, but crispy leaf edges can indicate they need more humidity or careful watering. These maples prefer a sheltered, partially shaded spot with well-drained soil and regular watering, avoiding waterlogging. I appreciate your feedback about including paper care instructions, and I will pass this on. Please don’t hesitate to get in touch if you need further advice. Best wishes, Clare

Good afternoon, I’m glad to hear your Prunus incisa Kojo-No-Mai arrived in good condition and is happy in its pot. With the right care, it should produce lovely flowers next spring. If you need any advice on looking after it, please feel free to get in touch. Best wishes, Clare

Good afternoon, I’m pleased to hear your Viburnum opulus Roseum arrived in good condition and is thriving in its pot. Thank you for sharing your positive experience. Best wishes, Clare