Beaches Negril

Thank you for your additional comments and whilst we are very very happy that you had a lovely holiday, we are saddened that you were disappointed with your booked and reserved accommodations. As we are sure you can understand, given the constant use, a certain amount of wear and tear will occur however, we are cognisant of this and repairs and minor redecoration projects are completed on a continuous basis throughout the year. Of course, we do appreciate that no matter our endeavour to ensure the property is pristine, due to the resort being operational 24 hours a day, 7 days a week, there will always be areas of the resort that will show some wear and tear prior to us having the opportunity to refresh their look which is an ongoing process and once again, we are sorry for any disappointment with your booked accommodations. Your comments regarding the dining and suggestions in relation to have a plant based restaurant and using a specific type of butter are very much appreciated and have been shared with the relevant person's for their attention and further review. Much of the changes at our resorts are based on the feedback provided by our loyal valued guests, so thank you for these. We do hope that you will come back and visit us again soon!

Thank you for your additional feedback. Once again we are truly sorry you were disappointed with the general appearance of the resort which, whilst we appreciate its not as contemporary and as modern as some of our resorts, it reflects some of our early heritage and has its own vibrant and Caribbean charm, with plenty of activities and amenities for the whole family. We can confirm that the health and safety of our guests is of the paramount importance to us. Unfortunately, insects are indigenous to the Caribbean and the tropical climate makes us susceptible to their intrusion. We can confirm that every effort is made to minimise their presence through a continuous and active pest control program and we are very pleased to be able to advise that we are certified in both National and International safety standards. Notwithstanding, once again, we are very sorry that aspects of your stay were disappointing and we do truly hope we will have the opportunity to learn more details regarding your disappointments. We look forward to hearing you.

Thank you for your additional feedback, we are truly sorry that aspects of your stay were disappointing to and that we fell short of meeting your expectations. Our goal is to provide a clean, comfortable and well maintained resort with friendly and helpful staff at a good value and we are truly sorry that your experience did not reflect this. Guest satisfaction is always our top priority and we do ask that whilst on property, should our guests have any disappointments/concerns, they notify the resort management team which then allows them an opportunity to turn your experience around for you and we do regret that the team were not aware of your disappointments. As hoteliers, we value the constructive comments as much as we love to hear the positive ones, as this assists us as we continuously strive to provide a consistent reliable product, and a comfortable atmosphere for our guests to enjoy. Once again, your comments will be shared with the relevant person's and the resorts executive management team for their attention and further review. Once again, we do hope that you will consider our resorts again when looking at future Caribbean travel and we will have the opportunity of restoring your faith in our brand.